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I have tried 4 times and contacted them 5 times regarding a failed battery. My replacement has been approved 4 times now and I have yet to see the replacement. I have tried to contact them and several numbers and all I get is a message stating the hours they are open. I am calling DURING those hours and no option to speak to a customer service rep. If I ran my business this way I would be out of business! I will no longer purchase or support Ridgid in any way from this point forward!


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