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I have been trying for 2 days to arrange a replacement battery under your lifetime battery replacement program. I frustratingly find It is impossible to navigate both your web page to do this, your chat program, and your phone system. If this is a designed in feature you have accomplished making it impossible to arrange a replacement.

Below is the dead battery in question:
BATTERY, 18V 1.5AH
Model Name: 130183040
Serial Number: CS18065N521125
Registered: Jun-18-2018
Purchased: Jun-16-2018


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