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I work in Afghanistan as a contractor and phone USAA to have them transfer monies from my Bank in Louisiana to my USAA account. The representive three days ago told me it was no problem for he had all the information in his system to do it. Today I phone again for the same transaction and this representive and his manager stated no. They said we dont know you. I gave them my social security card, along with my code passwork date of birth, mialing address etc. etc. Highly dissappointed for the double standard the employees operate in their capacity.


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