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I did rush shipping to receive my items by Christmas. They arrived in the evening on 12/20; one was damaged, so I contacted customer service on 12/21 (40+ minutes on hold). I explained the problem and that I needed the item by Christmas; was directed email a photo of the damage, which I did within a few minutes of our call. 24 hours later, I got an email directing me to use a Sharpie marker to write a 10 digit ID # on the damaged item, and email them a photo; I did this as well. On 12/23, with no response received, I called customer service again (40+ minutes on hold AGAIN); the rep assured me that he would resolve the issue and call my home number in 1-2 hours. That was 5+ hours ago, and customer service is now closed. Christmas Eve is tomorrow so there is no way that I will be receiving my replacement item, and I cannot even give the damaged item to my child because it is covered in Sharpie marker. NEVER AGAIN WILL I BUY FROM LEAPFROG.COM


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