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I was harassed by Import Customs Department Miyagawa of UPS in Japan. He called upset and accusing me of calling their company demanding of immediate delivery in which is not true. We are normally not home because of work (US military) and I made a courtesy call to UPS Japan customer service to asked for them to call before delivery to avoid a unnecessary trip. I thought was being nice to giving them a heads up of no one will be home so I need an advance notice prior to delivery. Instead, I received a call of harassment and disrespectful. I have 19 items inside my 21 kilos of box and He was asking me to pay for each items of ¥4,000-6,000 yen, (roughly about $35-53.00) if I wanted to get it delivered soon. I original purchase these items on line between $5-10.00 per item. When I asked for justification to why I am being charged so much for a cheap purchase, he got mad, yelling at me over the phone which caught me by surprised. His justification is that because I am asking them to hurry them and deliver my box which I never asked. Mr Miyagawa is so disrespectful, unprofessional and using his position and power to bully foreign people in Japan that don't fully understand the taxation system of importations for small items, no guidelines or what so ever. I never expect this kind of service and treatment from Japanese who works for UPS. He was making statements that didn't make sense to me. He didn't asked me to provide supplement documentation to justify the taxation values but randomly just wants some cash which is so unusual for Japan. Up till now they are still holding my shipment even after I already said that I don't need it anymore and they can return to the sender so I can have my money back to make another purchase for Family and friends Christmas gift. I It's an online cheap shopping I made and spent hours to find good deals since COVID and money is tight. Now, I am delay for gift giving to family and friends around the globe. I am being discriminated by Mr Miyagawa of UPS Japan.


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