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I have never done a customer complaint before, but this time, I felt I had to.

I bought my daughter an almost 200.00 North Face jacket. The zipper on the pocket broke. I called Gander Mountain in Portage, Michigan - where I bought it, and they would exchange it, or look for a store that had the same jacket. My daughter loves it. They couldn't find one, refused to contact North Face to see if they could order one for me. I even asked - could I, take my time out of my day, get the zipper fixed, and I could be reimbursed - and she wouldn't even consider it, she said "no". She said I could get an in-store credit. All I wanted was some help with the jacket - my daughter loves it.

This is the worst customer service, I have ever received. Our whole family wears North Face, and I am sure you would stand behind your product, but not this employee at the store. So I will get the zipper fixed, with my own time and money, so my daughter can enjoy her jacket.

Sincerely,

Michelle Yingling


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