Flag Hewlett-Packard Customer Service Review

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I currently purchased an HP Spectre x360 Laptop - 15t-eb000, June 26, 2020, after asking the agent for any financing information, she was not able to give any information until toward the end of the call and was hard to understand, I proceeded to purchase with my Mastercard, found out while I surfing the web while buying I could purchase using PayPal no interest for 6 mths. I immediately called back 30 to 40 minutes, after a process spoke to a supervisor whom cancelled the purchase so I can repurchase using the PayPal. I was confirmed cancellation was completed, and we could proceed with repurchasing the same laptop and finance with PayPal. A week later I checking bills when I look at my Master card and see $1483.01 it was never cancelled so I currently paying for two laptops. When I call customer service both the agent and supervisor gave me such a runaround. The first agent told me that it would take two days for the cancellation to go through, well a week has already passed. Both told me that the cancellation has to be approved in other words if they do not approve I am stuck with two laptops, and if I return not only do I have to pay the interest on my card but restocking fees. Is there something wrong with this picture. The final straw was that I am supposed to check my emails every day for shipping information, and immediately cancel the shipping to be returned hoping they do not return the 2nd purchase which I bought with my PayPal account. This process does not make sense to me at all, everything left to the customer to do, there is no real cancellation process except that you pay for the laptops then get penalized for the one you wanted cancelled from the beginning.


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