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I regularly shop at the Dollartree in Delafield, WI. I probably shop that store 3 to 4x a week! I purchased a box of powdered donuts, I opened package up and took one bite of one of the donuts and had to spit it into a napkin because it was stale. It was extremely hard and stale. I brought box back to the store telling the manager named John that it was stale and the box was expired. I didn't have my reciept but he is fully aware of how often I shop there as one of their most regular customers, yet HE refused to allow me to exchange the item and completely embarrassed me in an extremely busy store in front of his associates and many packed store! I am extremely upset and no longer desire to shop at any of your stores unless this can rectified with some type of recourse for this HORRIBLE EXPERIENCE AS A LOYAL CUSTOMER! Currently my husband is in the hospital due to having prostate cancer surgery and ran into complications, so I have been buying my snacks and drinks there instead of purchasing at the hospital cafeteria. So due to all the stress that I have been under and now experiencing this most horrible experience that I have ever had in my life this has truly made my life filled with ever more stress due to his lack of professionalism, courtesy and kindness towards your loyal customers! I also asked him to taste the donute to see what I was talking about when he said no and then I said that the item is clearly stale and should be removed from the shelves and he refused!!! Inside the box the expirations says 9/2019 yet outside the box says a different expiration yet the taste and apperance of product reflects they are not fresh and clearly expired! Also this is one of the worst appearing stores that I have seen! He's aggitated and non-friendly and rude!!! Yet I shop there because there is no other dollartree close to me with having to drive further away. I'd appreciate someone of from this District Manager to contact me to resolve this issue! This Dollartree is at Delefield, WI 53018


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