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Recent complaint to Sam's club
(Table ordered on December 2nd, wasn't delivered on the 16th..everyone is passing the buck. I'm beyond upset and Sam's could care less)




Sam's club had always been my favorite store....everyone that knows me knows this. I have been a member for many many years ...(check my history). However, that ends today. This table order (for me) has been lost in the universe and Sam's has not taken accountability nor offer ANY type of resolution. The item was never shipped although we paid and received a delivery period. I cant count how much time we have spent being given the run around, passed around, transferred, told that we would be called backed, countless hang-ups and disconnects, promises, referred to ethics who insisted they are contracted also and no progress/time wasted yet again. Non of which I have time for (please check record/contact history). From my lense, Sam's vendor choices have nothing to do with the customer. we want to hear resolution options.

I want my table expedited so that we will have a place to dine for Christmas and should receive an account credit to use before I end my long time relationship. As well as my membership that I just upgraded. Its over. I refuse to patronize a company who clearly doesn't value me nor honors their services. I had no idea that you even use vendors. This is not my 1st email this week either..since this is consuming my very busy life, I'm all in and am determined, passionate and committed to sharing this horrible holiday nightmare/experience with the world .

I'm sure this communication will also be to no avail.


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