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I have a 2012 Dodge Ram 5.7 Hemi Laramie that I love like a child. My truck has become part of me. However, last week as I'm driving home she decides to just shut off...no warning. I thought it was a fluke. But when I heard a nasty noise beginning from underneath..I knew something was very wrong. This truck has been taken care of and loved. Now the service person tells me "well..our techs get $110 per hour to look at it." That's the answer! This truck should have gone another 10 years at least! I can't afford to pay that ridiculous amount after spending $45000.00 for this truck that is so beautiful that I'm stopped all the time and asked about it. Now it sits in my driveway. Dodge customer service stinks and they are not about the customer at all. They're all about the money! My truck should be diagnosed for free! My feeling is there is a glitch in this year and model that nobody is admitting to. My husband walked out and took all the money so there is no way I can afford to put a new engine in my beloved truck. I'm so sorry to say I won't buy another Dodge. I seem to think Chevy holds up better and their customer service is gold. This was my worst mistake and I will let everyone know it. Dodge needs to be more compassionate and customer oriented. Word of mouth is the best advertisement. In my case.."the blonde in the white Ram" was your best advertisement. Think about it.


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