Flag Firehouse Subs Customer Service Review

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Hi, my name is joann and Today I had called in an order to your firehouse subs location in Folsom, CA. My son rode his bike to go get the food I had ordered over the phone. When he got back, the chips I ordered were not in the bag, yet I paid for them. I know it's our responsibility to grab the chips when we get there, but I thought we'll I placed a phone order, and all will be ready, but was not. Plus I ordered a hot sub, the bread was not toasted, they said they did, they did not. And also when I placed my order, I ordered a certain topping, jalapenos, and they were not on it. Needless to say I did not want the chips, because I had already eaten the food, we were hungry, I sent my Son to get a refund,why have one without the other, they would not give it. This store cheated me and it is not right. This is why I am writing to u, maybe this will not happen in the future to anyone else. I have had problems with employees at this store before. It's a shame, and the food is good, although not affordable. It is very expensive, so to not get the order right or refund, it's ashame.


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