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My many years of buying cars at Tri-county Dodge/Jeep in Heath Ohio and always having my car serviced there came to an end this week after one very bad experience. I took my car in Saturday for repairs and was told that I needed the AWD sensor and the ABS sensor replaced and that all the work was under warranty. I asked twice and was promised that this was a fact. They did not have the part and was told to bring the car back on Tuesday. I did and was asked if I wanted to wait 1 hour for it. I said I would get it later and was once again told it was totally covered under warranty. I got a call 2 1/2 hours later (glad i didn't wait) and was told it was not under warranty and would cost $330. I balked and was told they would take $50 off the labor for them being wrong. Since I needed the AWD to work where I live, I gave the go ahead. At that time I asked for a manager (either service or site) to call me and was promised that when they came in they would call. No call ever came. I had the car picked up at 3:15. I know that car lots have the right to break promises but I have the right to find another dealer which I will do. I was planning to buy a small truck in the near future and it will not be bought at Tri-county and will begin looking at Fords!


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