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We purchased a battery and tried to return for refund WITHIN THE SAME HOUR(turned out we did not need a battery, it was just a loose connection). They refused to refund. How is this acceptable customer service. I will NEVER purchase another item for Auto Zone again & will let all of my friends, co workers and family know not to make the same mistake. (by the way policy says they may not refund, it does not say they CANNOT refund). Their corporate office will be notified and they need to train their workers and management to be REASONABLE and use their Brains/common sense to DO THE RIGHT THING. .


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