Flag Princess Cruises Customer Service Review

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We went on Excursion to the Panama Canal. It rained that morning and stairs to upper deck on tender was wet. My daughter fell all the way down to the bottom and hit her tail bone on the bottom step. I slipped next due to wet steps and no help to get down. The cruise attendant took our names and cabin number. When I got back on the ship I filed an incident report. A day layer I called and was told they dI'd not have a report. The ship infirmary wanted to even charge for a tube of antibiotic cream. I called the next day and got a call from a security person who refused to give his name. Said he would check it out. I am now off the ship and no calls at all from anyone. No one even checked to make sure we were not dead in put room. This cruise is a joke with regards to customer service. Check on line regarding all the customer complaints for lack of service!!!


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