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Well what can I say if I could give this a 0 stars I really would we went to this location , The Block , Orange . Me and my friends were playing music on the TouchTunes app but at a point the music was cut and game took over when me and friends had music pending when we had already paid for so we let our server know and about 15 mins later the manager came over and asked what was the problem and he said , " well I can show you ! If you want to get up I can't show you ! " he had almost a yelling tone towards us and was totally disrespectful towards our whole party ! & may I say our order came out WRONG ! our friends lemon pepper wings were actually forgotten so he had to wait and received his wings as we were all done eating ! So ESTEBAN say he would go and check on that and said he would find out what happen with the situation so we wait and wait and wait and 40 minutes later I had to approach him and personally ask him if we we're going to have that taken care of or if we're can get our check ? And he proceeds to raise his voice and said , I ALREADY TOOK CARE OF IT ! " he literally is so disrespectful I'm a supervisor myself and I would never treat a consumer this way right or wrong we have to be respectful and most of all professional ! I asked the manager Veronika ? I believe it was , I asked for a corporate number she told me that this was a franchise so all emails go through ESTEBAN and gave me his card and refused to give me another number so I had to google corporate! So they lied as well I'm a supervisor I'm 100 aware that people have bosses of their own ! These people think they can treat people like trash ! I go to BWW to have a good meal and experience not for managers to take advantage , lie , and disrespect customers !


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