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All the bad reviews about Fido "customer service" seems to be true!
First time caller to Fido "customer service" at 1-888-945-3436 as per info on the previous page, time: about 15.50 hrs on friday 2010-Nov-12.
My contracts with other companies are expiring soon and as there are more more and more carriers on the market, I wanted to know what is out there as I always just renewed with Rogers(1) and Bell(2)
The individual who answered (have to say, waiting time was minimal as opposed to most of the other companies, BUT...)should not be in the customer service position unless the company sends him out to take an extensive course in CUSTOMER SERVICE!
Asked about plans, answers had to be extracted from him! don't seem to know his product and real bad and patronising attitude which I don't need.
I don't think having such an encounter on my first call to Fido is encouraging and Fido not being the ONLY carrier around should take notice and put "SERVICE" back into their customer service dept.!
They don't know how? I can teach them!!!!!!!!

the taipan


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