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I booked a hotel reservation through your company and ended up having to cancel. Called the hotel directly ( which I will do in the future so as to never use you guys again EVER). They said I had to call you directly. Since you have NO CONTACT PHONE NUMBER ON YOUR WEBSITE, I called the number provided. Which after being on hold for 13 minutes- no music or anything to let me know I was still ON hold;,called back to be sure and was on hold AGAIN- I finally spoke to an actual human. Who gave me ANOTHER number to call. On hold WAY TOO LONG AGAIN. Finally get another human ( off shore call center, of course) who told me because I was still not outside the "penalty " time, they could cancel with a full refund ( after all this and feeling a bit scammed I called my credit card company and blocked Expedia from incurring ANY charges). I did receive a cancellation email. Finally. Actual customer SERVICE ( although one of the numbers I called CLAIMED to be customer service).

I will NEVER use Expedia again. I believe, possibly by design, you deliberately make it difficult to cancel ( not true MAKING the reservation, however: she waited for me to go all the way out to my car for the credit card. " This is the LAST room available...."). I'm sure plenty of people miss the penalty and don't cancel in time and you guys ding their card ANYWAY. Or they get confused with all the phone numbers ( which took some effort to find. PUT IT ON YOUR WEBSITE SO PEOPLE CAN FIND IT EASILY. You discourage cancelling in a subtle, deceptive way. You annoyed and angered me. I'm only one guy, but with the internet and enough other annoyed, angered people, your reputation could be tarnished. I will not recommend you to anyone. Ever......


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