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Your customer service lines are not really CUSTOMER SERVICE LINES. On hold for 45 min 2xs with no other way of contacting. Your service charges are totally out of line. Shame on me for not reading the fine print. Booked 2 rooms for 4 people and was blown away at $13.50 per person per day. Not to mention the $99.50 service charge per person for the drink packages.
All total $800.00 in service charges after tipping the invisible stewart and grumpy bartenders.Filled out service charge reimbursement form online. I really think they ignored them.


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