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I bought a 2013 Ford Flex for my wife for approximately $37,000.00 and had it service by Ken Grody in Buena Park California. I notice the clear coat coming off of the driverside roof and alert the tech. he replied that my wife's flex was out of warranty of 2800 miles. I's called corporate to rectified the problem and open a case the number is 10354994. They moved it to Mike the service manager for the dealership. He looked at it and said that it didn't have corrosion on it, so they will not cover it. Call back Corporate and they stated that they couldn't do anything else for me????? I've work for an Aerospace company for over 29 years and if we have deliver an aircraft and the low cost paint would start coming of it, in the first few years of life, we will lose a customer. I've been buying Ford since I remember and this will change my way thinking of ever buying another FORD. We as a corporation rely on resolving through customer service and Ford failed for me.


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