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I consider myself a professional shopper. I purchase moderate to high end merchandise, with good customer service reps only. I have never had a customer service rep as excellent as Diane at the Babies R Us store located in Clive, IA #9587! Diane was extremely knowledgable about the nursery furniture. Diane was well educated, patient , kind and assuring, since the furniture set we wanted to purchase was on back order. Diane went the extra mile by placing phone calls from time to time to keep us updated on the status of our orders and to extend discounts to our orders whenever applicable. Diane even contacted us while she was on vacation to let us know she had deb forgotten about our order. Diane had excellent communications, was extremely thorough and a great sense of humor! We will recommend Babies R Us in Clive, IA, specifically Diane to all our friends and family, when purchasing for their children & grandchildren. Kudos Diane! Encore! Applause! Standing-O! Dennis & Deb Fulton


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