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Crew on flight WS25 from London to St John's on 23/06/16 accidentally threw out my sons's UK Biometric Residency Permit. Westjet have already credited me £79 for the cost of replacing this when he returns to the UK. However, he needs a temporary permit from the British Consulate to re-enter the UK that costs £189 (which is robbery, I agree!), and we have just found out that it is not covered by our travel insurance. How do we go about making a formal claim against Westjet for this amount?


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