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On 4/30 I brought in my 2013 Toyota RAV4 for an oil change at Arlington Koons. Oscar Canales was assigned to me. He quickly alerted me to all the maintenance who was not covered under my pre purchased warranty that my vehicle would need immediately. He told me it was critical that I change my front brake pads and rotars and that I would fail inspection with the state they were in. He said they were worn dangerously low. I opted to get a second opinion and learned my brake pads were good for a minimum of one more oil change and passed inspection without any issues. I will not be returning to Koons as I am very disappointed with my previous experience and how I was taken advantage of.


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