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On May 9, 2016 I had some issues with my phone. Since I have the service plan through Geek Squad I decided to take my phone into the store. Upon my arrival I was not just standing thee for five minutes while these 2 young ladies just stood there talking. Finally a young man came from the back and tired to help. After a while of conversing and standing, him walking from here to there it became very obvious that he had no clue as to what he was doing. He then asked me to call Samsung after being on hold for so long I finally got someone on the phone and they asked for him, I gave him the phone and he said ok and hung up. I asked him what he said and he had no clue. After several minutes of hi just playing with the phone I asked him what could we do to fix this situation and he said it would cost me $149 to send the phone in. Even though my phone is least than six months old. After i informed him I was not paying that is when his attitude changed and he was like do whatever you want. I have since cancelled my services with Best Plan and will no longer to a patron of your store. The store is located in Montgomery AL


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