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Made reservation thru bookit.com for Hampton Inn s.r. 50 in clermont fl, try to check into hotel and get told that my reserv. Was cancelled due to card declined...my card wasn't declined It clearly showed on my acct that the money was paid, front desk asked mgr who is in back room and mgr said I can get a 1 bed room with 5 people for more money, I said you want me to pay more $ for less. My 3 kids on the floor. No way, and magically my phone dings with refund to my acct for the price I paid when reserv was made....they totally scammed people and booking.com just so they can charge walk ins more money as it was new years eve and all hotels were booked solid for almost 50 miles. So i was in convinced by rude front desk, and manager, not to mention I had to go almost 1 hr drive just to get hotel that didn't offer breakfast, so I will never recommend or stay at Hampton Inn again, very unprofessional. And if my card was declined why did they issue a refund??? Total bull on their part...they aren't just handing out refunds to declined cards!


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