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I live at 181!kansas avenue Ypsilanti Michigan 48198. My power has been out since Monday, December 28th at 8 pm. Yesterday we waited all day with no heat, no generator, nothing. Your text messages and updates kept saying at 630pm power will be restored. We saw the trucks at about 3pm at the end of my street. We went out to dinner and returned at about 8pm. No power. 3 Dte trucks were leaving my street. We tried to wave one down but he wouldn't stop. We started getting messages from Dte stating that power was back on. Half my street had power and the other half clearly had no power. Completely dark. 24 hrs with no heat and your status page kept telling us that we had power. We called and reported the problem. Again. Lady on phone was nice. She was sorry. Nothing happened. It's now 10:00am on Wednesday, December 30th. I still do not have power. And it's really cold now. I know u probably will never read this, much less respond. I'm just very disappointed in your employees falsifying work orders that a job was completed when it wasn't and they left knowing that we did not have power and then wouldn't stop to speak with us when we had questions about why they were leaving us with no power. If we could change power companies we would. You should be ashamed of such poor customer service.


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