Flag Norwegian Cruise Line Customer Service Review

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My travel agent made reservations for us to go in a 7 night cruise on Norwegian spirit on Dec. 12-19. She called and left deposit last Thursday, 9/24/15. When she called to put balance on our cc today, Norwegian people said they never received our deposit. Our travel agent got a name and we just contacted our cc company and we were never charged. Evidently there was a mix up on your part since this never happened to our travel agent before. She tried to explain to your representative and he was rude and hung up on her since she wanted to leave a message. In the meantime the price went up $50 per person. I traveled on the Norwegian Getaway last year and had a wonderful time. Because of this incident and the fact that your representative wasn't professional, I will never travel Norwegian again.

Dorothy Paponetti-


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