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I like Craig have been a faithful customer since the shady Sunrocket failure and Teleblend seamless takeover. I have experienced great service until the last 6 - 8 months. Ironically the service has had several price increases in that period to the point that they are charging nearly what the competitors are charging. That said this last outage has lasted nearly a month with emails from TB that didn't start until the outage was nearly 2 weeks old. I have started the porting process in an attempt to save my phone number but it has been blocked twice by TB. Once for a mismatch in zip code and so far no word on why this second time. In the time that we have had TB service the zip code here was changed. I corrected the zip code on their billing site a long while ago. It seems they were comparing to a value from when I signed up. No big deal correct the zip code and resubmit? Waiting to see why the second time failure. I just wanted to quietly go and they won't let me. Unfortunately they are in the position of winning this one but will ultimately lose as I don't think they will be around much longer.
P.S. Knowledge ranking is based on that I am sure they KNOW what they are doing and are making calculated decisions. Reachability You CAN NOT reach a human on the phone, period!


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