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I bought a copy of QB Pro 2015 w/ Enhanced Payroll from Costco. The license # and product id were covered by a piece of silver tape. I peeled it off and it took off several of the digits from the numbers. When I went to the QB website I read that it was supposed to scratched off, not peeled off, but with no indication on the box. The only place I could find a phone number was this site. I called and was on and off hold for 45 - 60 minutes. The service rep tried to help, so I have no complaints against her personally, but Intuit has the very, very worst customer service I have ever encountered. The best she could do was give me a case number and someone with more authority would call back within 24 - 48 hours. I'm not holding my breath. I took it back to Costco and returned it. When I bought it there was a $70 coupon which reduced the price to something reasonable. The coupon was no longer in effect, so the cashier refunded the purchase amount plus the $70 so that when I bought the replacement it would be an even exchange. This is why everyone loves Costco but hates Intuit.


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