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Today I spoke with one of your representatives, Alexis Together we went over the TV's I have and the programming I would like, actually we went over it several times in making sure of any billing complications later. I agreed with her quote and we an scheduled installation. Later that day I received an email confirming the schedule, equipment and billing. The billing was $10 more per month than quoted, naturally in Direct TV's favor. The email confirmed the equipment and programming correctly, I also checked my notes, I wrote while discussing all with Alexis ID#1256094, and all was correct, except the amount of monthly payments. I immediately called Direct TV, and after speaking to 5 different people, they stated they could do nothing for me. with the monthly fee. They did agree that made an error, She quoted me $81.99/month for 12 months then $115.99 thereafter. I am completely dissatisfied with Direct TV's approach in the handling of my situation. No effort was made to assist me, after I had already cancelled programming with my current carrier. Truly disappointed in this major company. Other people I spoke to, , Giavonni, (did not speak long enough to get his ID) Chrystal, also did not get an ID.


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