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I have had the worst experience with this company with resolving issues. For one you can't speak with a U.S. customer service rep. it's only foreign reps that will not listen to your issues or try to repair them. I had signed and paid for a three year membership for antivirus protection which included three PC's I then received notice that my ONE year service is now expired. I have Paid the rate of $89.00 which was given as a discount since I was already a current customer, they had charged my cc this amount. As I assured them MY payment was for 3yr protection. I have spoken with every # I can find for this pathetic company and every one has not wanted to help me. The first rep I spoke with said he did see the payment and my Acct.# ending in #### but was told he couldn't help me.I ask for a supervisor 15 times before he would let me speak with someone else in which he was not a supervisor as well so he wouldn't help me. I then finally speak with someone claiming to be but of course he couldn't help me either so he decided to just end the call and hung up. I have proof of the payment for three year protection but all they would insist on is me sending copies of my credit card statement (ok like I'm going to do that?) This company is an extreme rip off with absolutely no customer service respect! I would hate for someone else to use this company and go through this headache when there are so many reliable companies to choose from. My last resort to get this handled is to reach out to my cc company and inform them of these fraudulent charges.


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