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I was having my oil changed this morning @ 7:30am. My car was pulled out ready to go @ 8:19am. I sat in the waiting room watching and waiting for them to tell me it was ready. No one did. After waiting 11minutes, I walked out and ask why I was having to wait 11 minutes for my car? I was told "I am waiting on thepaper work". My resonse was "no" it is ready and it doesn';t take another , now 12 minutes" to check out. She walked straight in to the office and came right back with the papers. I handed her my debit card, she processed it, handed me the ticket to sign, gave me a copy and all of this with not word or apology. I love my Toyota but this has happened too many times while we have been waiting just to see our vehicle done and ready for several minutes before we are able to leave. Very poor service from the person handling our car. I also saw her take a smoke brake while my car was ready. This is my 3rd Toyota car and my husband has a 2008 toyota Tundra. I'm about ready to trade but I'm not sure I will stay with Toyota. The last year the service has been slack.


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