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Terrible customer service! Ordered three books. They shipped from NJ to Atlanta....by Dhl truck then to the USPS who shipped to wrong city Who,when called said their process is to return to the sender!

How NUTS is that! Two shippers vs one. Ordered on Dec 12 and reaches the Wrong PO on Dec 21 (they are still looking for the pkg)

Attempts to call customer service (many times) result in "line is busy I will take you back" message that really just hangs up the phone.

I have never had an issue with Amazon shipping or Customer Service. Needless to say.... Won't ever buy from B&N again. Vote with your $ & feet!


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