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From: Gabriela Wall




I spend all night trying to change my flight time from

Krakow to Rome. Your employee kept me on line for

hours unable to help me. They said that my 2 tickets

are non changeable tickets even Fare Rules said that

airlines did not put any restriction on THIS flight.

When I tried to change time of the flight it even showed

me information about fees for changing flight.

On my e-ticket I see a note that this booking is subject to your Privacy Policy and your Terms and Conditions. It does not say that tickets are non changeable.

Because of that I was forced to by 2 new tickets.

I am want you to refund $ 514,60 for my 2 tickets

what I am not going to use.

Thank you,

Gabriela Wall


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