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I called the company (Jenson) because I purchased a usb/aux jack to connect to my Sony radio. My problem was with the usb feature; my iPod would not work when hooked to the device. So I called the company to see if they had any idea why, and all they could say was, "it only works with jenson products". So then I proceeded to ask a number of questions that would endorse that theory. Was the pinout different on the usb from the jenson product than on the Sony? Did the usb jack not have a feature that would support charging while steaming data? I was answered I don't know to every question. Then when I asked was there anyone that I could talk to that would know, he then answer no again and told me to look it up online. And all of this came to be after being on hold for 15 min. I know an 8 year old that knows more about stereos than jenson tech support! Perhaps maybe I should ask him. Terrible!


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