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Have been trying to get technical support for Roxio and have been getting the run-around. Send e-mails and the dumb ass responds with the help info I've all ready read. Help instructions are convoluted and too technical for me. Tech info tells me things I do not know nor understand and can't use. They have lost a customer and I advise everyone not to buy Roxio. Reviewers praised the product. They had to be paid-off. All they want is your money and to hell with customer service. To me, this is the most garbage program. Put the word out: don't buy unless your have money to burn.


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