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I have had to call several times [to the main number] because we need help getting our tax refund...which we accidentally submitted using the wrong routing number. Well, their system is automatically seeing us as having filed and having gotten our return, but we haven't. So I need to TALK to a LIVE PERSON to give them the correct bank routing number so we can get it. It has been nearly impossible for me to get someone on the phone.

I finally am sitting on "hold for a representative" at this very moment after having pushed a bunch of different numbers to try to trick the system into letting me speak to a real person. I've been on hold for over 15 minutes thus far...So frustrated!!


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