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I bought afoot processor FP220 and a toaster from METRO Islamabad on 25 dec,2011. after about 07 days of use the food processor got u/s. As i was busy I could manage to take the item to the kenwood service centre Islamabad on 22 Jan,2012. I found the attitude of the people present there very very casual.Mr Jamil, a technician found that the motor was u/s and needed repair.He told me that he would get it repaired from the market and within a week time i can collect it.It was not acceptable to me . I asked him to replace the motor as the rewinding of motor that too from a local market is not a good solution. but he very casually told me that this is what he could do for me and nothing more. I then insisted that he can give me the contact for some concern person. Ultimately i could talk to Mss Saima in Karachi on 021111764111.She nicely listened to me and told that she will try to help by replacing the faulty part. As i did not have confidence on the people sitting there at service centre Islamabad I asked her if Icould return the item for replacement at Metro .I then returned the item to the Customer service of Metro and informed Mr Faisal . a Kenwood representative there also. Metro voucher no is 11 13608750. They promised me to provide the feedback within a week.
This is the first time I bought a Kenwood product with a confidence that its a English company and must be good.But to my surprise it failed with very little use and then the customer service was to my horror a real source of demotivation. I request the management to kindly look into the matter and provide me the replacement of the item and kindly build my confidence in Kenwood products which I am sure must be very good. sorry for any blunt comment if it is but I really consider it to be a good company but the response of service centre Islamabad was really very very poor and needs great improvements thanks .
Air Cdre Zafir PAF islamabad Mobile 03239401451
zhk_5 @ yahoo.com


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