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I called Shaw yesterday to see if i can get a better plan for my home, internet and TV. First i talked to Denver from customer service- first he did not ask me to verify my information and said - " what is it that you want me to do?" i told told him what i wanted, he said no and somehow the line was disconnected. I called back, spoke with Wendy this time after 30 mins waiting on the line. She said I have to go to a Shaw location and talk to them- they can't help me over the phone anymore, then she hung up. I was pissed. So i called back to cancel, and the guy just cancelled right away without caring about why. He also said " it's actually costing us ( SHaw ) money to have me as a customer" . I have been with Shaw for 10 years and this is it! They are not there for you when you need them.


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