United Healthcare

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OptumRx is awful. After four phone calls trying to get them to correctly fill a new prescription, they still mailed me an insufficient quantity. I give up. Had problems with another prescription last month. This just is not worth the effort and the results are unacceptable. Going back to my local pharmacy.

Anonymous 5/23/13 6:02AM

I am being billed for not having prescription coverage prior to my joining United Healthcare Supplement. I responded to all of their inquiries and answered all of their questions. I am still getting
billed monthly

barane40 5/20/13 9:13AM

I cannot get anyone to answer a question as to receiving a claim I submitted for offnetwork dental service. Please contact me at Please contact me by email ASAP.



Thanks

May 10, 2013

Anonymous 5/10/13 12:42PM

My daughter was hospitalized in January & was covered under UHC. She is a senior @ a leading university & looking forward to working in the financial field. UHC hasn't paid any of her claims ( she is always told more information is needed). Customer service is a joke! They could care less. Bills are pouring in & being threatened with collection. This will greatly damage her credit & hard to explain to potential employer. Would love to know if anyone knows a higher up to contact?

Anonymous 5/9/13 11:24AM

Can't call them with an urgent question because the message says they are closed, and to call back M-F 8am to 8pm in my local time zone. It's 6:30pm.

Azguy 5/1/13 6:53PM

I have never received an ID card and have called twice. Tried to get one online, but did not have all info required. One person was extremely rude and when asked for her supervisor hung up on me

jwellinger 4/15/13 12:47AM

I find it very hard to understand how AARP: such a respected organization; can continue to endorse United Health Care and encourage Medicare beneficiaries to purchase advantage plans through them. Just reading all the negative comments should tell a truthful story!!!! Since United Health Care converted to OptumRX for pharmacy benefit, it has been extremely troublesome. Medco was easy to work with even the web page for OptumRX is difficult to navigate. Medicare beneficiaries have many choices today!!
Thank you Joan

Contact Help 4/11/13 7:49AM

provider received a payment with multiple insured by no names to apply - I can't get any person in accounting, or claims without supplying names. I don't have names. That is why I am callong

barbay 4/4/13 1:28PM

I see a lot of negative responses on here but I can truly say united health care has been great to work with I got into a car accident back in 5/2012 and the insurance for it is not willing to pay for my procedures on my back nor my surgrey and united health care has been covering it all for me making things a lot easier for me to deal with which is great this has been a horrible process to go through at such a young age Im sorry to eveyone that has had issues with them but I have to honsetly thank united health care for really being there for me!!

Sami24 4/3/13 2:18PM

This is the worst insurance company ever, I am being treated for cervical cancer and have undergone harsh khemo and lost all of my hair, this insurance company is making the process unbarable, they are onorganized they are not returning calls and their superisor provides the explination that the reason they havent called back in a week is they are busy with other priorities, mean time my Dr's office is refusing to treat me and UHC can not verify what additional is needed they simply repeat that they will check into it and call back, but they never do. This is putting my health and life in danger and causing a great deal of unecessary stess. They are very unprofessional, unsympathic and the worst insurance company I have ever had the pleasure of dealing with.

CP 2/14/13 12:42PM