WeightWatchers customer service reviews

Read the reviews below to see the experience other people have had when dealing with customer service from WeightWatchers.

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Viewing WeightWatchers customer service reviews 1 - 25 out of 59
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19
Jul

Posted by Anonymous


on 7/19/23 at 8:56PM

I first jointed WW in NYC in my early 20's. I am now 77. I continued on for years with a regular meeting with life-long WW friends. Then I moved and was out of WW for several years. I tried to return. I cancelled my membership because there were no meetings anywhere near me! The in-person meetings and that support are what makes the difference. I have virtual meetings at work, with my patients, and like so many, I hated the isolation during COVID. And now I found that my only options for meetings were virtual. And now the emphasis on virtual and medications.... I'm so disappointed and will never rejoin.

06
Apr

Posted by Becky


on 4/6/21 at 7:22AM

WW=Model for WORST customer service ever! I signed up in Feb. 2021 during an Invie-A-Friend promotion that gave my DIL a free month if I signed up. She sent me the link, I signed up but she never received her free month. I called WW and was told that I used the wrong link yet I followed the link that WW provided to my DIL. No matter how many times I repeated the link, the customer service rep kept saying, "I'm sorry but that's not what we're showing." When I asked for a customer service supervisor I was told that "Devante" was too busy to speak to me. Wow. I asked for another supervisor and was told that there was no other supervisor. I found it hard to believe that in all of WW there is only ONE supervisor! So I gave my phone number and was promised a call-back. I later found out that there are so many service centers that each one is in a different location and that, as I found out when I never received that call-back, all their representatives are uncaring and rude. So I wonder, are they rude because this is the first time they have to use their people skills or are they all just angry individuals? In either case I think WW should rethink their hiring practices and their training models.

08
Aug

Posted by Inez


on 8/8/19 at 3:04PM

I am a lifetime member, returned 1 1/2 years ago. The new program really works for me. The workshop I attend on Thursday mornings in Kent, WA is the BEST!!! We are fortunate to have an excellent, caring coach.
The Area/Territory Manager, however, does not display the positive characteristics that are so important to member's success. Seldom, if ever, does she have answers to questions asked by members. Very disappointing!!!!

04
Oct

Posted by CindyGaily


on 10/4/18 at 5:58AM

Hello,

Please, please incorporate former WW Plans along with the current one. I was only successful on the former Points Plus plan, and I have seen loads of blogs from former (and current) members who would also love to see old plans return (as an option to the current), so that we can use what worked best for us in the past. I personally have joined and cancelled a few times since I was unsuccessful on the Smarts Points/Freestyle plan(s). Loads of new and former members would re-join WW if old plans were brought back to life. I know we can always try the plans on our own, but it's not the same. I and many others, would join WW (again or for the first time) in a HeartBeat!! :) Thanks so much, Cynthia

30
May

Posted by Anonymous


on 5/30/18 at 4:38AM

Please tell Sonia. Really sorry had to go for a train. She was really really helpful

19
Nov

Posted by ?


on 11/19/17 at 7:03PM

I am paid up through December 4. I cannot access my app. It requires a registration number which is not and has never been recorded on my success story booklet. How do I find my registration number? It's happened to me last month also and I went without my app and unable to search things or record my points for a while

07
Oct

Posted by monica


on 10/7/16 at 5:25PM

I have never dealt with such awful customer service! I was looking forward to joining weight watchers too! I tried signing up online and got an error message that my payment didn't go through. I tried 4 more times and low and behold, I have NO membership but was charged FOUR times!!!! while I understand it's pending and I won't actually be charged but that was everything in my account! I now have a check that will bounce and have to cancel my dinner plans for the evening until the money is put back in my account. When I called CHERIE (who refused to give me her last name and REFUSED to let me speak to a supervisor) was rude, uncaring, and unhelpful AND had the audacity to ask me to sign up through her again. I have no money for that! It's all pending in their system! She then hung up on me so I couldn't do the survey!!! When I called back I got another girl who was slightly better but still useless and REFUSED to let me speak to a supervisor!!!!! I have never been treated with such disregard and rudeness! I guess they don't want any more business even though their stock is down 24%

27
Aug

Posted by Kinjwl


on 8/27/16 at 3:07AM

For many years I have enjoyed your food products, one of my favorites the giant chocolate ice cream bars. However, for the last few years I've consistently witnessed the bars shrink in size over & over. On top of that, the price continues to increase! Did you really think we wouldn't notice, & that no one would complain???



It's one thing to slightly adjust the size in order to save your company from rising production costs, but quite another to go to the extremes you have!



Please, increase the size of the bars by at least 20 percent. Those if us who constantly count our weight watchers point values, & spending double the amount we would per quantity for regular ice cream, are being greatly cheated.



I may be only one of a few, or maybe the only one who took the time to write, but I guarantee you Everyone has noticed the difference in the size, & are just as frustrated as I.



Thanks for your time. Please rectify this issue & respond to my complaint.



Respectfully yours,

10
Jun

Posted by Anonymous


on 6/10/16 at 10:27AM

Your people answering the phones are rude i had two consective contacts and both spoke too fast to the point of inarticulate and then where condesending. I happen to have a masters degree in nursing and a SECOND masters in business. I dont appreciate bring told to " do the math" by an individual who answers the phone.

26
May

Posted by Weight watcher


on 5/26/16 at 10:06PM

My wife and I have been with the weight watcher program twice. First time I was delighted - lost weight, the second not so much, did not lose rather gained weight. Do you have a program where I pay when I go?. We are retired and travel quite a bit so doing monthly payments it is not economically feasible on a fixed income. Also the last time we left we gave about 3 weeks of notification which took you guys seven weeks to process and as a result you deducted addition $100, again not ethical on a fixed income. If this does not work for you then I will look else where. Thanks

Tim

13
May

Posted by Sally


on 5/13/16 at 3:11PM

I agree with the subscriber who described her nightmarish experience trying to get the two-month refund that was promised when I subscribed. I lost the 10 pounds before the deadline, submitted the required proof of weight loss, and mailed it the required address before the deadline. I received no acknowledgement that the Refund Form was received much less processed. Since then, I have tried repeatedly to reach WW to confirm receipt of my Refund Form and to learn when I will receive my refund. I've tried emails, phone calls, and online "chats" and I either get someone with no knowledge, transferred to someone else or hung up on after being on hold for long periods. The customer service is unbelievably bad. The meeting leaders are absolutely helpless when it comes to dealing with issues like this.

Weight Watchers employs people to answer the phones who have no clue about the program or who even understand the questions being asked.

This is no way to treat your clients. Your company is making money hand over fist so please pay attention to your clients' needs.

I'm at wits end and unsure what else I can do besides just let them rip me off. Any advice from anyone?

06
May

Posted by Brutusmaxus


on 5/6/16 at 4:47PM

Your change to the English Toffee Crunch is one of the most discusting things I have seen done by a big money hungury company. To only coat half the bar is ridiculous. You have lost another customer.

04
May

Posted by Anonymous


on 5/4/16 at 12:35PM

I recently submitted my electronic paperwork for my two additional months of membership because I lost the 10 lbs as required. I E-Mailed it in far before the deadline (4/13/2016) and didn't get a confirmation that they had received it. Now, WW you really can't be that far back in the dark ages to not let your customers know that their-emails have at least been received. Even the most non-computer literate companies now send out confirmation e-mails. You hired a number of out of the country people to answer the phone, but they don't answer any questions because they don't have the tools to do so. You are acting like a third rate company and need to step up to the plate. Bring your customer service jobs back to this country where we can understand what the hell they are saying. Also, I now have to US mail a complete set of paperwork to Jericho, NY PO Box so that I can get my additional two months "Free" membership. This is no way to treat your clients. Your company is making money hand over fist so please pay attention to your clients needs. Now off to send an e-mail to Ophra to let her know that she is not representing a company with great intrigurity.

04
May

Posted by Anonymous


on 5/4/16 at 7:15AM

I signed up for the 3-month program in order to receive the 10-pound reimbursement that was advertised. However, when I went to apply, there was a April 30 cut-off. I don't remember being told this, or maybe it was in the fine print. I actually lost the 10 lbs in the first month, but did not get around to applying. One more rip off from Weight Watchers.

25
Apr

Posted by g8idea


on 4/25/16 at 12:09PM

Your new snack ice cream bars are a total rip off and too small to be of any value. I used to have one of your 110 calorie Triple Chocolate Bars for a dessert. The new 80 calorie bar is too small, and having two is way too many calories. Plus, weight watchers is ripping everyone off by charging the same amount as the previous bar - yet it is half the size. I will be going back to Skinny Cow bars. So disappointed that you ruined a good product.I tried reaching weight watchers to ask about the size and pricing - no luck there. Email got no response. Weight Watchers has lost a customer.

14
Apr

Posted by Anonymous


on 4/14/16 at 11:01AM

I just join weight watchers yesterday my knees are bad so I need to lose weight before surgery..I would love to say the books with the recipes are great.But here is something to think about I go to the meetings in Somerville NJ, Why doesn't weight watchers open an restaurant that has all weight watchers menu it would be a great hit . Why ? Well cause I have to cook for my husband which I hate, And there are days I just want something done foe me, NO HE WON'T. Sometime I want for me just to walk in a place sit eat an enjoy ,no cleaning up , no dishes. No more kids in house and I think these days of cooking for me are over. So please think about it , it would be a great hit. Thank you Beatriceeatr

13
Apr

Posted by ramseymm


on 4/13/16 at 5:07PM

I have encountered difficulty changing my CC info for WW online. Have emailed without a response. I have called and got a call center, presumably out of the country, and with a bad connection. To change my billing info they wanted my account Username and Password to update the info themselves. In no circumstances will I give out my password. If they do have access to my account on their end, they have no business having my CC information. I then emailed again with my concerns and requested if they wanted my business to contact me to try to get the CC information straightened out. I have yet to receive any contact and therefore assume they do not care for my business. The program is a good one even if the frequent changes made are not publicized nor the customers warned in advanced. But the customer service of this company is one of the worst I have encountered. They have lost my business.

27
Jan

Posted by Anonymous


on 1/27/16 at 9:16AM

Weight Watchers program for weight control is fabulous. The customer service is 180 degrees from the program. Number for a live person? Barely alive, they should say. I relocated from another state and absolutely no one will even attempt to assist me in transferring the account for monthly pass. First, at the local meeting they tell me that they don't have the electronic capability to do it and offer no other solution. Then, the "live Person" who was located "offshore" and barely speaks English kept putting me on hold for five minute periods. As she hope, of course, I gave up. I'm surprised that Oprah wants to be affiliated with this organization. She's better than this...and so am I. If I simply close out my bank account in the other state and WW can't withdraw the funds I'm sure that they'll contact me personally. There is no balance here....great product but no service. User unfriendly
for sure! I've been a member for three years and have had great success but the customer service issue is elevating my blood pressure. Maybe, if we all complain vociferously in our meetings the local leaders will pass it on to the higher ups. Sometimes, I think that WW views us as cash cows instead of valued patrons.

24
Jan

Posted by Momof4gr8grlz


on 1/24/16 at 4:40PM

Let me say, like many people posted below, I love the Weight Watchers program. It is the one program that holds me accountable and I lose weight on it. I signed up last October and did the "Lose 10 pounds on us." I lost my 10 pounds (and more) and I am still waiting on my check. I called customer service 3 different times and I wish I could get somebody from the United States that understands what I am trying to say. They told me that the check was sent Jan 5 but I still have yet to receive it. First, I was told to go to "That place that has my mail" to see if they had my check. Ummm, my post office? After I told them the post office didn't have the check I asked them if they could cancel it and send me another and I was told they cannot do those things. What? How can you not look in your computer system to see if a check has been cashed or just look at my account and see that I have been with weight watchers since 2002 and have used them to lose my pregnancy weight for each of my pregnancies and have never had any issues like this and I'm not trying to get a free check from them. I was told they were going to send my information to their "supervisor" and they would call me back but after reading through these posts I will not hold my breath. I understand that Weight Watchers has to watch out for cheats but if they would look back through my account they would see that I have been a loyal customer for 14 years and I have never had any issues. Plus, good customer service goes a long way. I had a friend who saw my weight loss and asked my if she should joined and I told her about what I am going through and what I about all the issues I had with the new changes to the app and she decided not to. Hopefully weight watchers will learn that change is not always good.

23
Jan

Posted by Anonymous


on 1/23/16 at 11:45AM

Do I sense a pattern here? I havent been able to get on to etools since I started over a year ago. Was not a problem because I purchased everything to be successful. Calculator, scale, dishes, dine out books,recipe books,quite an expense for an old lady on a fixed income. So they change the program so we can be healthier. In order for me to use it however I must now purchase more tools to use it. After 7 cs reps could not help me to get on to e tools I am done. Yes folks 7. This organization appears to me to be all about the money and nothing about the service.

15
Jan

Posted by Anonymous


on 1/15/16 at 6:33PM

On 1-14-16 I paid for a three month online subscription and signed in. Today, the very next day, it is impossible to login. I just keep getting same message that I must have made a mistake but I double checked over and over and username and password is correct. Just decided to cancel and you have to login to cancel. Very disappointed in Weight Watchers

11
Jan

Posted by JeanMcClelland1


on 1/11/16 at 6:55PM

I paid for 3 months of Weightwatchers Personal Coaching on Jan 3. I'm still waiting to find out about the program.

10
Jan

Posted by Anonymous


on 1/10/16 at 10:21AM

The Oprah Winfrey commercial is the best one you ever ran. ......,I'm a very skinny person & the comment "LET THIS YEAR BE THE YEAR OF YOUR BEST BODY"Is a wonderful message is a wonderful message

06
Jan

Posted by Anonymous


on 1/6/16 at 2:17PM

Zi had a sweet Filipina but I was pretty upset. Over the last two years I have tried unsuccessfully to unsubscribe from you. Today when you press submit the same screen comes up asking AGAIN for your email so it is impossible to unsubscribe. This is a form of foolish trickery which is not professional. Any large company you should only have to click unsubscribe. If the e mails do not go away I will have to report you to the better business bureau. Ann Hebert

05
Jan

Posted by majorod


on 1/5/16 at 2:06PM

Dec. 30, 2015 I made a request, using the Weight Watchers online form, for information about the status of my Lifetime Membership. When I received no response I called to check on my request. after a long time on hold while the person "supposedly" checked on the status, she said I had no records with Wt. Watchers - I objected and said that I had been a Lifetime Member since 1972 and that in about 1974 I reached my Lifetime Goal. After more holds she said my membership had been cancelled. I was very angry. The next day I received an email stating that my Monthly Online Pass had been cancelled (never had one). I will be going to local group on thurs and will see what they can do for me.
I also completed one of their survey forms with very negative responses.

Viewing WeightWatchers customer service reviews 1 - 25 out of 59
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