Posted by San
I like the performance of the Web-root Security , thanks for the assistance
Webroot customer service reviews
Read the reviews below to see the experience other people have had when dealing with customer service from Webroot.
21
Oct
08
Jan
Posted by [email protected]
promised refund 12/19/18. today 1/8/19 still no refund. talked to customer non-service and was told to talk to my bank. I talked to my bank, they said talk to webroot. next I will talk to BBB and small claims court.
17
Mar
Posted by edcoffin
I just completed a Secure Anywhere renewal (individual consumer). After download and run, my software still shows '7 days until expiration'. I spent over 40 minutes trying to submit a problem report (question) and no online automated response is applicable. It is after hours for consumer service. Highly inconvenient, not appropriate for a relatively expensive consumer product, indicates indifference to the individual customer. I will however wait overnight and call the toll free number.
27
Nov
09
May
10
Apr
23
Jan
06
Dec
Posted by pissed off
webroot has got thee worst support I've seen yet! A simple yes/no anser turned in thirdy min. of getting nowhere.It was go to this page and you'll find your anser,had to setup an account, typed in the info hit the submet at the bottom of the page, nothing tried it six times, nothing used my other e-mail address, it say that I already have one, and I know I don't, send for forgot password, nothing,all this over a simple yes/no question.
20
Jul
Posted by Frank
While on hold, a recording comes on, that's directing you to go to a support website. Even though she may repete it again, it's just too fast & too long... I was hoping that the next recording would be a repete. No such luck. As for the ratings survey like "Friendliness"? I DIDN'T SPEAK TO ANYONE.
13
May
Posted by Had enough
I have had Webroot for years and never had a problem. Now I have a problem and their customer service is HORRIBLE!!!!!!
I have tried to get this problem fixed for over a week. I have been on hold forever. Nobody has the same information. Prices are different depending on who you talk with. Calls are dropped.
They are good until you have a problem. And then they are HORRIBLE!
30
Mar
Posted by Anonymous
Your service is terrible. Enough to cause one to cancel dealing with Webroot.
I am trying to contact a sales person to add
additional service to my laptop. Now I am
supposed to either go on line or wait another
40 minutes on the telephone, listening all the while to that disgusting repetitive music, so called, or listen to your woman intermittently advising how I can go online and
download your information. Forget it! I will
go with NORTON for my laptop. You are not worth the AG.
