Posted by Anonymous
Ok. I Am Next Posting On Fb. Over 3000 People Will See And Read My Very Bad Review Of Steam. And I Will Ask All To Share. I Am Part Of A Large Group Of Gamers. After That Yelp...
Valve Steam customer service reviews
Read the reviews below to see the experience other people have had when dealing with customer service from Valve Steam.
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Dec
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Dec
Posted by carter.feather
My son has been waiting for days for them to give him access back to his account.
I am sure if he decided not to pay them for whatever they would immediately deny him access.
They have no phone number to talk to anyone.. They will not quickly act on support tickets..
This is very wrong.. He has spent hundreds of dollars on their site...
Seems to be a common problem
07
Dec
Posted by NoneYaBuisness
This company is a joke. I have always used one vanilla cards to purchase my steam games and to restock my steam wallet. Yesterday, I put $10 on my account, after buying a $40 game, and then I put another $10 on my fiances account (whom I always put money on and pay things for as well) WELP, Merry Christmas to him, because as soon as he TRIED to purchase anything, it told him there were RESTRICTIONS on his account, and he had to wait a whole 5 days, just to be able to use HIS money, that steam had ALREADY taken OFF the card!! He opened boxes with his $10 instead of getting what he really wanted, because hours later, the item was gone, and boxes were the only thing steam "ALLOWED" him to purchase. Sorry sacks. Then I STUPIDLY added another $5 to MY account this afternoon, wanting to make a purchase off the market for a game I play. NOW, it's giving me THE SAME EXACT MESSAGE as it gave HIM. Steam freely, and GLADLY, TOOK my money from my one vanilla card, but now denys me ANY access to it, saying I have to wait 5 days AS WELL.
07
Sep
02
Sep
Posted by nightrone
I am pissed off that, I have tried to CALL, I don't want to text, chat live, or computer anything. I want to call and talk to someone live... in person, don't wonat a computer machine, I want someone from the United States of America, that speaks ENGLISH to talk too...
you take my cash, my hard work, and I expect to be treated with respect... so I want a phone number I can call, and talk to someone live... thank you...
with that information....
12
Aug
Posted by Anonymous
Account got hijacked by some commie ruskie....
trying to get any help thru their idiotic website is an effort in futility, it just sends you in circles...
one part says e-mail already exists, other part can't find it...
can't reinstall games either.
In short worst customer support ever. WILL NEVER RECOMMEND.
ALSO WILL BLAST THEM ON FACEBOOK. THEY NEED TO BE RUN OUT OF BUSINESS.
11
Jul
Posted by Anonymous
!!!!!!!STEAM SUCKS!
my account has a vac ban ive been triing to get this fixed i have never cheated my computer had alot of problems i was a victom here i want my account re checked for the vac ban i also have 2 other accounts that have ark on them and i got vac ban on them as well for ark only something is going on and this was not my falt i want this fixed....i want a human to check this out not a automated responce from a compurter....thell me why and what the exzact reason i was baned from ark like i said i do not cheat and this vac ban is a false postive... i will contune sending emails untilll this is fixed... i want the corporate # or email or ceo of steam this was not my falt as u can tell if it was i would not be tring so hard to get this fixed I know that u can fix this and remove the ark vac ban if not give me the contact info as listed above and maybe they can help me better then whoever just sent this aotumated reply ..................... i want the corporate # or email or ceo of steam..... i will keep sending emails to fix this you have given me no info on the vac ban only ur policy on vac bans that is not good enough i have 52 games with steam i want to talk to a human whats ur # !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
07
Jul
Posted by maiwand23
How do you guys keep customers is beyond me.....I wont be doing business with you guys ever again.. I work in customer service and 90% of the time, if a customer is upset. You can make it better, if you have a strong communications skills. You guys don't even have a phone number. Good site and good prices on games, but big lack in customer support. You can make more money, if you charge a $2 more for the games and get a good customer service going. Now a day phone is cheap and I don't even care, if you hire someone that can't speak fluent English. Just at least act like you guys care.......WOW HORRIBLE AND LOOK AT YOUR CUSTOMER RATINGS....I can't even change my email on my account I tried every way this is Crap
30
Apr
Posted by eeven
My son used my credit card for his game (steampowered.com). I had to cancel my credit card because there 3 times charges one day. I was trying to call the company, but no one ansered me. I wrote an email, but no one wrote back to me. Let me know if anyone have good ideas to stop this happening again to all of us.
07
Apr
Posted by MeganB
I called Customer Support a month ago and got a call back within the hour, and a prompt refund of charges made erroneously by my son on Steam. However, the one month restriction period on his account is up today, and he cannot log in. It is locked, and there is no way to log a specific complaint in the Steam Support area, and the EXACT same customer support number I called one month ago is simply an audio recording, and it just repeats continually, even when I enter the extension digits.
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Apr
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Dec
Posted by dethanater
my steam account got hacked i cant get ahold of anyone at steam or valve,i changed my pw can log into steam,but im still blocked from playing any games,the support seems to not work at all since i cant get a verification email out them,i tried to make a support account on 2 different email accounts and still nothing,im not sure if they have a support team,it seems like they might not,maybe they think problems fix themselves and dont need live support people,im going to go play BATTLEFIELD 4 ON ORIGIN,,thanks steam and valve,have a nice day.
20
Dec
Posted by MJM
Steam is an extremely incompetent company. Money is all that is important to this company. People, their customers, Steam does not care about whatsoever. That's is why they are not easy accessible to the people. They have them in a stranglehold whenever there is an issue, because we have absolutely no where to go. Very odd for a successful company in 2015, going into 2016... but not for a monopoly business.
20
Dec
Posted by jdslifer
I've really tried to like Steam, but I find your Customer Service extremely hard to get answers and personalized help. Now I find nothing works.....because of my Steam account and me following Steam direction on-line trying to resolve an issue from 1 YEAR AGO. My problem started with the on-line purchase Dec 14th 2014 of COD Advanced Warfare, error from the start, won't load with a consortium blaming this that and another thing. No support, just try this.....well none of the try this has worked. I even purchased the game again with discs, Hmmmmmm, another problem, disc #4 would not be recognized and the installation now stopped. So I've this game twice, now spent over $80 dollars have two games of the same, over 1 year, no support and screwed AGAIN FOR CHRISTMAS. PS: I really don't ask for much, especially at Christmas SO I MAY GIVE TO OTHERS. This is my only present and now for the 2nd year in a row....BAH HUMBUG.....THANKS STREAM/VALVE. Sad the poor responses I've had, I only asked for a simple working game....and I have many of your games.
Merry Christmas!
Maybe you can make mine Merry Again, I'm still hopeful!
