Snapfish customer service reviews

Read the reviews below to see the experience other people have had when dealing with customer service from Snapfish.

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Viewing Snapfish customer service reviews 26 - 50 out of 284
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03
Feb

Posted by Dilip


on 2/3/16 at 9:03AM

Unbelievable, TERRIBLE experience with a very uneducated individual who either was not listening or was unable to understand a very, very simple question. The worst broken English. Incomplete, choppy responses that made NO sense. Telling me the person that shared an album with me had to have gmail for me to access the album. I said that wasn't the case earlier when I went to the album. Was asked to "kindly query" so he could understand. OMG! Repeated myself & got the same exact response! THEN was told they are having minor difficulties engineers aware of, try back later and rep. disconnected conversation. Now I'm unable to reach them by phone, no number!?!? Shame, shame, shame on you Snapfish. How dare you waste my time, your company is disgusting. Mark my words, you keep this outstanding customer service up, you'll be out of business, this I promise you. Too much competition out there for you to be so complacent and treat your customers so poorly.

29
Jan

Posted by HCS


on 1/29/16 at 2:16PM

Run Away. Zero customer service and when I finally got someone on chat, was an Indian from some corner in India who is not aware of how USA works & the mailing system in USA works. While I am still typing my response, I look up at the screen to find that the CS guy has disconnected the chat.Lest anybody says that I am biased, I am an Indian myself and live 2hrs drive away from their Bridgeport, NJ work place. I should have read the reviews first.

27
Jan

Posted by Anonymous


on 1/27/16 at 11:10AM

I have been with snapfish for over 10 years. I loved it.....now it gives me only agony. If I didn't have 10 years of my family photos on their site I would run. Zero customer service. I have NEVER in my life worked with a company that does not give the customer a chance to speak to a representative. I do not think they care about their customers and our cherished pictures wemaremtrusting in their hands. I guess they don't care if they stay in business...sad I'm sure they will never even see this......

08
Jan

Posted by Anonymous


on 1/8/16 at 9:56AM

Some need to get in touch with me real soon i have not receive my picture or my money back on my card please

06
Jan

Posted by Anonymous


on 1/6/16 at 8:09PM

To Snapfish:

I desperately want to talk to someone live. I have been disconnected 3 times while typing my response via the chat line. I will have to take my business elsewhere if I cannot resolve this problem. I have already invested many hours creating this book and plan to order 12 of them if I can resolve the problem. Won't someone please give me a phone number to call for help? Thank you.

02
Jan

Posted by Anonymous


on 1/2/16 at 1:24PM

RUN AWAY!!!! This site is a hot mess. I have completed 9/10 of my 2015 album and the site will not accept my password, will not send me my password, I can't "chat online" for help because I can't log on, and cannot email because my computer does not accept Outlook. This happened to me the last time I tried to get on a couple of months ago. The customer service number is disconnected (!!) but I managed to find another number that worked then. The two people who "helped" me were completely inept. This site is nothing but frustration and loss.IPQU

22
Dec

Posted by Holly


on 12/22/15 at 3:56PM

Horrible customer service system. I've tried and talked to the customer service line FOUR times and each time the issue of my misprinted book has not been resolved. I was told my account would be credited and I could reorder the photo books, but that has not happened. Each time I try to re-order the credits have not been applied as the representatives have stated.I get back in the queue and I wait another 45 min and then the conversation is ended because it says I haven't responded in too long. The system is messed up. I am not using this company again.

22
Dec

Posted by Anonymous


on 12/22/15 at 9:19AM

I am extremely upset with snapfish. They are the worst company in my mind right now. No person to talk with and I waiting about an hour on the chat line to wait my turn to ask about my order only to get disconnected. I tried to track my order through UPS and they said they do not have the package yet. I will never get my order in time to send my holiday cards. I am extremely upset about how unprofeesional the company is for not handling this situation better. A few co-workers used shutterfly and got their orders on time and no issues. I will never order from snapfish again I hope this sends them out of business for ruining the holiday season.

22
Dec

Posted by Anonymous


on 12/22/15 at 7:18AM

I also ordered Christmas cards on Dec 7 and paid for expedited 2 day shipping. It took over a week for them to print them and it took 4 days to ship. I received them very late on December 18 with minutes to spare to get them in the mail. When I asked for a refund on the expedited shipping, I was told to call - which of course you can't because there is no working phone number for snapfish - it was disconnected. Likely due to too many complaints. I will NEVER use snapfish again!!! Hello Snapfish, are you listening???

21
Dec

Posted by Luna


on 12/21/15 at 4:14PM

I have very upset with snapfish right now!! I placed an order on Dec. 10th and paid for expedited shipping. My tracking number said they should be here by the end of the day tomorrow. Therefore, the earliest I will be able to mail them out to friends and family is the following day, and there is no possible way they will be received by Christmas. I have waited long periods to chat online and have emailed them, but I get an automatic response. They have re,over their phone number,miso I cannot speak with a human. I want a refund because the cards I bought are useless at this point. I will never order from Snapfish again!!

20
Dec

Posted by Anonymous


on 12/20/15 at 12:14PM

Hey there! I placed an order for Christmas cards on Sunday, 12/13 and I still haven't received them. My credit card was also charged $148.00. Would you please get back to me and let me know status of order?
Thanks so much!
~ Jeannie Yorke

20
Dec

Posted by mcritz078


on 12/20/15 at 11:45AM

I tried snapfish for the first time. I was so disgusted. My 8x10 was cut off and it was a Christmas gift for my daughter of her family. It is ridiculous that yoy cant contact them by phone. I got no where with online chat. I will keep using Free

20
Dec

Posted by Amy


on 12/20/15 at 11:27AM

I've been a loyal Snapfish Customer for years, and I always order quite a few Christmas presents from the Snapfish website. This year my order was such poor quality that I cannot even use them to give as Christmas presents. I contacted the joke of a customer service center through email about this, and they didn't even acknowledge my issue for the most part. I re-contacted them and just keep getting the standard message that someone will get back with me soon. 6 days later I still haven't heard from anyone, and you have no way to speak to a live person on the phone. This is ridiculous. I am planning on removing all of my pictures from the Snapfish site and will move my business to some other company who actually cares about its product and its customers.

19
Dec

Posted by SandyF


on 12/19/15 at 6:06PM

I have been a loyal Snapfish customer for years and have ordered hundreds of books and recommended you to many many people. I just received three lay-flat books that were meant to be Christmas gifts. There were severe quality problems with all the books. In the past, if this happened, I called your customer service and the problem was rectified with no addional cost to me. This time, I spent over an hour waiting to chat with someone who was not at all knowledgeable. After another 30 minutes which included my sending photos of the flaws, he said he had to take it to a committee. I asked when I would get an answer as these are Xmas gifts. He told me 24 hours. I am still waiting as it is well past 24 hours. I am saddened by this change and disregard for customers. I will be looking for another provider if this problem is not handled to my satisfaction. And I will be talking to all my friends, rescinding my Snapfish recommendation. Get with it. I want you to succeed.

19
Dec

Posted by anonymous


on 12/19/15 at 12:08PM

So DISAPPOINTED by Snapfish this year. Live Chat just keeps saying, Don't worry'¦.your order is coming.
My credit card has been billed with NO sign of Christmas cards in sight!

19
Dec

Posted by Anonymous


on 12/19/15 at 12:13AM

I send you a message a few days ago about a calendar I ordered on 12/7/15. I sent you a message the day I received my order. Two of the months were not attached, and no way could be fixed. The paper was cut to short, and the pages were not attached. This was a Christmas gift, and no way could I give this as a gift. I gave you the order number, and did not hear anything back from you. This really makes me disappointed with Snapfish. I have used you for many years, please let me know what can be done about this problem. order number again

18
Dec

Posted by Anonymous


on 12/18/15 at 2:46PM

Ordered my Christmas presents Dec 3rd they still haven't shipped! Emailed customer service nobody has gotten back been 3 days!!! Live chat is a joke waited 40min than got msg no one available once it was my turn. Website says order by Dec 11 gauranted by Dec 24th. Now I probably won't have gifts for half my family and we leave the 23rd!Feel sorry for ppl who waited until Dec 11 thinking it would be on time.

18
Dec

Posted by Anonymous


on 12/18/15 at 12:16PM

Absolute worst "customer service" EVER!!!! It's virtually impossible to reach anyone. The "live chat" is the most useless thing I've ever experienced. I'm so frustrated and annoyed - and there is basically nothing I can do about it. I will never use Snapfish again!

18
Dec

Posted by Anonymous


on 12/18/15 at 10:54AM

You Are Horrible! You Have Made It Extremely Difficult To Reach You - Pretty Much Impossible. My Order Is Still "in Process" After 10 Days!!!! I Will Never Get It In Time - And Can't Even Reach Anyone To Cancel It.

18
Dec

Posted by Kristen


on 12/18/15 at 10:23AM

Omg! So pissed off!I put in an order for 3 photo books Dec 2nd and today is Dec 18th and it STILL says that it's "In Process!" I've asked 2 different agents in the Live Chat what's going on and I got the run around both times! I'm so pissed off! I'm getting no where with anyone! The phone number isn't in service and I've yet to get a response email back from the email that I sent yesterday.Worst. Company. Ever!

18
Dec

Posted by joamary77


on 12/18/15 at 10:01AM

This company has the worst customer service ever, I think management change, it used to be good. Now I ordered my Christmas cards after Thanksgiving and it's 12/18 and I still have not received them. I tracked the package and it looks like it went to my old address, and it has been going back and forth from central post office NJ to local post office. They made a huge mistake, and they do no answer. PLEASE DO NOT USE THEIR SERVICES, this will avoid you headaches.

17
Dec

Posted by Anonymous


on 12/17/15 at 2:12PM

Worst service EVER!!! I ordered photo books and as soon as I asked why they are taking so long, I just get an email that I have been refunded!!! I don't want the stinking refund, I want my photo books!!! They ruined Christmas for my kids!

16
Dec

Posted by slum dog


on 12/16/15 at 7:43PM

The phone number does not work anymore. You have to go online. They are not answering my requests to chat, or my email submitted service request. In past years, decent customer service. Even Amazon has a phone number you can call for service. I probably won't use Snapfish anymore due to lack of phone number. My order is going to cost me $40 more because I can not reach customer service. Nice job HP (owner of snapfish).

16
Dec

Posted by Patrick


on 12/16/15 at 6:59PM

Please call me. You have ripped us off and now we can not reach anyone from your company.

16
Dec

Posted by Makeda


on 12/16/15 at 4:19PM

Same experience as everyone else: easily the worst service I have ever encountered. Order placed on dec 7, still waiting with no tracking number and no clue where it is. Managed to talk to an agent after hours of trying last night, and had been promised I would be issued a tracking number today. Nothing! Order status still "in process". Completely unable to reach anyone on online chat or on phone. They need to be sued and cease to exist, should not be allowed to advertise anywhere - they are offering promotions right now!! i sincerely hope people will look at these reviews before getting caught like i did. My order was for 85$ and was also told by the customer service person i could not get a refund until I receive my order then send it back. DO NOT USE THIS COMPANY.

Viewing Snapfish customer service reviews 26 - 50 out of 284
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