Shaw customer service reviews

Read the reviews below to see the experience other people have had when dealing with customer service from Shaw.

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Viewing Shaw customer service reviews 51 - 75 out of 162
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05
Nov

Posted by LILLYDIEREX


on 11/5/11 at 4:35PM

I AM TOTALLY DISGUSTED WITH SHAW IN GENERAL. THE CUSTOMER SERVICE IS APPALLINGLY BAD, BAD, AWFUL, DISGUSTING, RUDE, AND UNCARING. RUDE ANSWERS, AND MOUTHY, AGRESSIVE, BOSSY, DICTATORIAL INDIVIDUALS ARE OBVIOUSLY VERY RELUCTANTLY TALKING TO US (WHEN WE FINALLY CAN GET THROUGH), THAT IS, WE THE CUSTOMERS. SHAW'S EMPLOYEES MUST NOT LOSE SIGHT OF THE FACT THAT THEY ARE IN OUR SERVICE, WE ACTUALLY PAY THEIR SALARIES, AS WITHOUT CUSTOMERS THERE IS SIMPLY -NO JOB AND NO COMPANY - PERIOD!!!!!!!!!

WAKE UP, SHAW, GET YOUR ACT TOGETHER, AS YOU HAVE TODAY SUCCEEDED IN LOSING ONE MORE CUSTOMER - I HAVE HAD IT WITH YOU!!!!!!! YOU HAVE AGGRAVATED ME TO SUCH A POINT THAT I WAS FORCED TO TAKE A TRANQUILIZER TO CALM DOWN, WHAT A SORRY PERFORMANCE ON YOUR PART............YOU RUINED MY DAY.

25
Oct

Posted by Anonymous


on 10/25/11 at 11:51AM

When trying to upgrade to the new Gateway PVR I was told by 2 different Shaw call centre employees that I "have no loyalty" with them after 8 years of being a customer and paying over $10,000 in monthly payments over that time period. This is after waiting for call backs for 3-4hours.
Also, I told them about the interruptions in my service and I was told it was my technology. No apologies and no attempt to figure out the problem.
I called back and asked to speak to a manager because I thought they deserved to know why they are losing a customer to Telus. After waiting 3 1/2hours they told me the manager would call me back within an hour. 2 weeks later no call back.
I will be switching my services to Telus. A company who treats it's customers this way should be out of business. It's despicable.
Too bad for them because we likely would have stayed with them for another 40 years which would be about $50,000 in services.

24
Oct

Posted by Anonymous


on 10/24/11 at 8:25AM

I would like to commend one of your employees, His name is Danny. I called to discontinue my mother's service following her death. I had to call many utilities and services. He was the only person I spoke to who actually listened to me. He said that he hoped the family was doing well. His comments were relevant and he was the only one who did not wish me a great day at the end of the call. It is actually quite hurtful when you are calling because someone you love is deceased to be told to have a great day. He thought about what was being said instead of going through the script. Those who think before they speak are rare so I would suggest that you try to keep this person in a position where he is dealing with the public. This was in July-August, but I had difficulty finding a place to send this.

Brenda Janzen re estate of Kathleen Kondach in Edmonton

19
Oct

Posted by Anonymous


on 10/19/11 at 8:18PM

This system sucks thAT YOU REQUIRE TO PAY $23.00 CANADIAN TO GET A SIMPLE ANSWER THAT THE HELP DESK AT THE CALL CENTRE COULD ANSWER. i AM IN HOSPITAL AND CAN NO FIND SHAW PHONE # TO CALL THE CALL CENTRE WITHOUT LONG DISTANC. LIFE LEAKES IS WHAT THIS HAS BECOME.

19
Oct

Posted by Anonymous


on 10/19/11 at 2:40PM

I have the same issue, just apply shaw package, soon enough, the phone system only works for an hour and is down, call them and wait for 3 hours on the phone and still can't get any one answer the phone, my sister have to drive down to their office and want to talk to the service people, she said the line up is worst than the bank, finally they said we have to wait for couple days before they can have technician to fix my home phone problem. Totally unacceptable service. If they can't fix the problem, will call Telus next day.

17
Oct

Posted by linda


on 10/17/11 at 9:30AM

Waited 4 hours to talk to someone re phone problems . I find that I am really thinking of leaving shaw. The wait time is not acceptable . I had to go to the office and say that I was going to leave before I got help .
They came and fixed it after about 2 months and now my intercom is not working ,I hate the thought of calling or even going to them again.

16
Oct

Posted by Anonymous


on 10/16/11 at 6:47AM

On Hold last PM for over 2 hours and on hold now over a half hour. Unable to activae my digital PVR through the computer . Shaw at one time had great cusumer service. No longer feel that way. Can see a change looming in the future. unable to rate as no one will answer.

15
Oct

Posted by Luigi


on 10/15/11 at 10:47AM

On hold for 2hours and 38 minutes so far. They did not advise how long the wait was. Service sucks. Will look for a new provider as I would like to talk to a real person. My time is valuable as well!

11
Oct

Posted by Anonymous


on 10/11/11 at 10:11PM

Contact business, not residential when you call for their so-called service. - it's an hour faster !

10
Oct

Posted by Anonymous


on 10/10/11 at 9:58AM

lately we have had several-unexplained interuptions in email service-with no warnings-notifications from your company. For what we pay for the use of your server-this is totally unacceptable. 1 hr it works the next 3 it won't -ond day it works the next day it doesn't-seems a lot of my friends and family are experiencing the same thing-so it isn't my computer ! At times-it won't send or receive-comes up "error" then it will receive but not send-annoying and very frustrating !

05
Oct

Posted by Anonymous


on 10/5/11 at 10:42AM

Totally agreed they screw me up with my Internet I am without internet for 14 days they sent a Technician a week ago he check everything fine did not explain why the problem existed he suggested a new roter my husband run out to buy a new one we installed and the message on the screen keeps showing that there is not network connection I have called them like thousand times all I get from them is to walk me through the same steps everytime we have tried everything indicated for Shaw personnel and the internet still not work they do not even care after insisting again that they should fix this problem and requested the Technician to come again to confirm that the new roter did no make any difference they booked a visit for Monday, Oct 03. 2011 from 09:00 AM to 11:00 AM my husband was waiting and waiting the person did not show up. I have emailed a complain they said they will get back to me they never did. I definatelly don't like this type of service the worst ever I will certainly switch with Telus

03
Oct

Posted by Nicky


on 10/3/11 at 7:21PM

SHAW!!! Worst customer service is right. My internet has been down all day. Called at 6am and after 45 minutes spoke to a very condesending rep named Myles. He said my name wasn't on the account. My husband was right there and I was on speaker phone so he told Myles to add me. Myles said that since my husband was there he would talk to HIM about it. I informed him that my husband didn't have time to deal with it from then on he was extremely rude. He did discover that it was a problem for the whole community but the problem was not on their alerts. I ended up having to drive across the city to the office to get work done that I normally do from home. I got home at 3:30pm and still no internet. This time when I called the automated response said that the wait time was more than four hours!!! I called their SALES line and guess what?? Immediate response. Of course, when I explained my problem the girl said that she couldn't help me as she didn't have access. She did however manage to find out that I had a service booked for Wednesday?? I said that it was silly that she couldn't look up on her computer system or call someone to find out what was going on in Calgary. She said to hold on and put me on to the automated 'four hour' response queue. GRR.. Then I called back and again got an immediate response, he got very rude and kept saying 'do you want me to lie to you????? I told him I wanted to speak to his supervisor. He put me on hold for 15 minutes (punishment). The supervisor said that there had been a ticket ordered two hours earlier ( I had called nine hours earlier) and they were looking into it. No promises. I told him I wanted the taped conversation from the fellow I spoke to earlier, reviewed. He was silent, no apologies, no "I will look into it". First thing tomorrow I CALL TELUS!!!!!!

03
Oct

Posted by Anonymous


on 10/3/11 at 1:35PM

What can I add to all of the above comments.
I have been trying for weeks to cancell the servicem but unfortunately I pay my bill by pre-authourization. I am informed by my bank that I have to inform Shaw first that PRE-AUTHORISED PAYMENTS WILL NO LONGER BE HONOURED, BUT HOW ,WHEN YOU CAN'T CONTACT SHAW ????

03
Oct

Posted by saurabh


on 10/3/11 at 11:50AM

Worst customer care they have waiting time between 2 - 3 hrs.. .:))).

I guess they have lots of customers calling about the complaint.

I called them up every time its a big queue.

02
Oct

Posted by Anonymous


on 10/2/11 at 5:34PM

Absolutely ridiculous. I've been on hold for hours with no end in sight. They turned off my shaw boxes for no reason and refuse to turn them on without sending a rep to my house...in 5 days. They cancelled my service when we were moving, even though we did not ask them too. Now they refuse to give us the rate we had and are increasing our monthly payments by $75. Shaw is a joke. I'm absolutely furious and want nothing more than to speak to a real person and rip them a new one...it's a shame that's sucha pipe dream. Talking to a real person I mean......

Sincerely,
Your soon to be ex customer.

01
Oct

Posted by Anonymous


on 10/1/11 at 6:55PM

worst service imaginable, been trying for days to get someone to fix my phone. Gotta get back to telus

30
Sep

Posted by pissed off


on 9/30/11 at 7:00PM

I guess we should all contact the BBB and let them know what is going on with shaw and get them rated for their proper ranking -100. they suck.

30
Sep

Posted by Anonymous


on 9/30/11 at 6:25PM

YOUR CUSTOMER DISSERVICE IS A JOKE. MY WIFE HAS BEEN WAITING 50 MINUTES PLUS WHEN TOLD HER CALL WOULD BE ANSWERED WITHIN 15 MINUTES.YOU BETTER HIRE MORE PEOPLE BEFORE YOU LOSE CUSTOMERS.
WAITING IN COAL HARBOUR

30
Sep

Posted by Anonymous


on 9/30/11 at 4:25PM

I have been trying to contact shaw cable for hours just to tell them I,m moving. no luck!!!
When they call back there is no one on the line and it goes to dial tone. How do I contact you so can get this move done? Shirley

30
Sep

Posted by BM


on 9/30/11 at 10:18AM

I left Telus 11 years ago for the very reasons I am now being subjected to with regards to Shaw's customer service: Can't get through to an actual human, endless wait times, and an almost impenetrable wall of automated redirects.

I have no qualms about my internet service from Shaw. It is reliable and I've not had a single issue in 11 years. Same with my digital phone. But I decided to cancel my digital phone as I no longer need it. How do I cancel my service? I can't even get through to someone at customer service to ask them that rather simple question. After spending over (cumulatively) 7 hours waiting on the phone to ask this simple question, I gave up and sent an email indicating my service is to be terminated.

30 days later, no response or acknowledgment of my message and I'm still being billed for a phone I cancelled a month ago.

I have a strong suspicion the only way I'll get anyone's attention from Shaw is to not pay my bill. Or perhaps that'll trigger the desired response and they will cancel my phone .

It shouldn't be this difficult to take of something so simple. There is no indications *anywhere* on the Shaw Customer Care webpage about how to cancel service - it's almost as if they intentionally make it difficult for anyone to do so.

Needless to say, my last resort is to go stand in line with about 200 other dissatisfied clients at the Shaw office and wait in line while two measly customer service reps try to deal with all of the customers.

To say that this entire experience has been disappointing would be putting it gently.

I never thought I'd ever even consider this, but I am going to Telus to see if they can offer me a better rate on internet service. If they can, my relationship with Shaw will be over.

26
Sep

Posted by Anonymous


on 9/26/11 at 8:32PM

Worst service ever almost waited for four hours when the automated machine said the wait time is one hour twenty four minutes.
when i received the call after almost four hours I had rude person on the line with no technical knowledge.I am still on line waiting for my remote to be fixed, I wonder with no knowledge of technical support it will take four to five hours to fix any issues. I am very dissapointed with Shaw.

26
Sep

Posted by Anonymous


on 9/26/11 at 10:35AM

One of the reasons I changed over to Shaw was that you employed Canadians and do not go overseas for Cheap Customer Service providers

I have been without a phone for the last 2 days and I've been on hold now for 3 hours as well I emailed your Webmail twice this weekend to call me on my cell number!!!
This is truly unacceptable!!

24
Sep

Posted by Peter B


on 9/24/11 at 1:17AM

Business 101 - Treat your customers like they are made of Gold.... they are!..... and make it easy for them to do business with you. Simple really.

Shaw, you have failed big time!

I have been a loyal Shaw customer for 13 years and all I want to do is to add an extra channel to my service (well, your service to me)...... Yes, increase my business with you! but I can't find a way to do it.

Every contact number offered on your list of contacts puts me to the same automated menu and after a few levels and entering my phone# I am told that the office is closed! What!!!!!. Just say it at the very beginning of the message!

Then after calling your business support line I'm put on hold for a hugely long time and give up! Wow.... and that's how you treat businesses!

Either you are making too much money off your customer base and are becoming arrogant and complacent or you have sorely missed the opening business lesson above and will be out of business before long.

Really poor show, shame on you.

22
Sep

Posted by CnadnMom


on 9/22/11 at 1:50PM

Does anyone have any idea of how to get ahold of someone from head office. I've called 5 times trying to get a "supervisor" to call me back and everytime someone tells me they'll send a message to him to call me and he never does. I am so furious and I want to talk to someone higher up to tell this moron to get back to his cumtomers!!!

21
Sep

Posted by Anonymous


on 9/21/11 at 3:08PM

I'd like to comment on the Service Techs appointments! Being informed that your time is between 8-12 a.m., is not a great business practice and very annoying! This is a very poor Public Relations Tool!! I had made arrangements for a very important meeting and had to re-arrange this personal matter. We had to wait 3 Months for this Meeting an now we have to wait another Month. This is a Health Matter and I'm very upset that we had to because of Shaw Cable and their Service Policy. This is unaccepta ble and has caused my Wife and I considerble stress and anxiety. My wife suffers from Clinical Depression and this episode of Shaw Service almost put her over the edge. I made this appointment with Shaw Cable, for service at 6:00 a.m. on September the 17th!
If the Service person knew he was going to be late, he should have phoned and I could've made arrangements to have someone here to let him in our Home! Instead, he calls at 11:58 and imforms us that he will be late. he showed up at approximately 12:25, just enough time for me not to be able to make this life concerning appointment for my wife.

I will be considering a change of service provider as this policy of a 4 hour window is ridiculious for service calls. No phone calls, no advanced notice!! No wonder Shaw is goind down in the eyes of it's customers.

I for one, will never recommend Shaw to anyone! My phone service has never been great, the internet is unrealible and the charges for Cable, outrageous. Why should I have to pay for the Movie Channel, Digital and HD Stations and all the other channels that shlould be free. We PAY cable, that should allow us the freedom of all those service.

Totall dissatified with Shaw Cable and everything else they have to offer,

Sincerely yours, Gerry Lister, a customer from the begining and soon to be an X-Customer.

Viewing Shaw customer service reviews 51 - 75 out of 162
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