Read the reviews below to see the experience other people have had when dealing with customer service from Progress Energy.
I do not have my email address in your files, according to your "customer service" which was of ZERO help. , I have moved partially and do not have my acct number. How do I pay my bill??? Been trying for over a month and I need to do by phone or online as I have no transportation.
I had heard that this company was slow, but not only that, they treat thier customer as just an account number. My dad needed to have an underground service put in, he had to wait four weeks and counting before they could get to him. I could understand if it was extreme weather, but it was not. I will never understand why a company this large has to take so long to service their customers. If we are late paying our bill, we get penalized with more fees, but when customers need them, we get pushed back and put off. They need to step up to the plate and improve their customer relations. I am now determined to research other energy sources. It is evident, DPE only have their best interest in mind not the customer.
I'm perplexed by this company and the monopoly they have created. I am to pay an outrageous deposit based on the previous owner's usage. It seems extremely unreasonable to me. When calling to confirm this was the case ( I just could not believe it; I had to call again),the guy was completely rude. Obviously, I have no choice as there aren't any other companies that service the same area. Amazing that this could take place in this country.
