Progress Energy customer service

Quickly locate Progress Energy technical support and customer service information below. If you have updated details for anything on this page, such as new steps for reaching a human or customer support hours, please feel free to update the Progress Energy page at any time.

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Customer Service - Carolinas

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Phone: 800-452-2777

  • How to reach a live person:
    • Press 2
  • Hours of Operation:
    • 24/7
  • Email:
    • This information has not been added.
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  • Customer service link:
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  • Description:
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Customer Service - Florida

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Phone: 800-700-8744

  • How to reach a live person:
    • Press 1
      Press 0
  • Hours of Operation:
    • 24/7
  • Email:
    • This information has not been added.
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  • Customer service link:
  • Description:
    • The number above is for residential. You can use 800-228-8485 for Florida Progress Energy Business Customer Service

User Reviews

05
Nov

Posted by Karen Skinner


on 11/5/21 at 8:04AM

I do not have my email address in your files, according to your "customer service" which was of ZERO help. , I have moved partially and do not have my acct number. How do I pay my bill??? Been trying for over a month and I need to do by phone or online as I have no transportation.

07
Nov

Posted by Not Satisfied


on 11/7/15 at 5:07PM

I had heard that this company was slow, but not only that, they treat thier customer as just an account number. My dad needed to have an underground service put in, he had to wait four weeks and counting before they could get to him. I could understand if it was extreme weather, but it was not. I will never understand why a company this large has to take so long to service their customers. If we are late paying our bill, we get penalized with more fees, but when customers need them, we get pushed back and put off. They need to step up to the plate and improve their customer relations. I am now determined to research other energy sources. It is evident, DPE only have their best interest in mind not the customer.

18
Jul

Posted by Anonymous


on 7/18/15 at 4:42AM

Terrible service. WHy do I spend $2000 a month, but I cannot speak to a human being to give me an ETA for my power to be restored? Very frustrating...

04
May

Posted by Anonymous


on 5/4/13 at 5:32AM

Not sure what the hours of operation for customer service are but certainly not 24/7. closed on a friday at 9PM and on a saturday at 8:30am

06
Sep

Posted by Anonymous


on 9/6/12 at 5:55AM

James ID #4923.... title supervising manager He is very RUDE and NASTY! Customer Service SUCKS! Point blank PERIOD. He is an able man, he needs to go get a man job, and quit sitting at a desk being rude to customers.

View all 6 Progress Energy customer service reviews »
Customer Service Ratings

Based on 120 votes.

2.8

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Progress Energy customer service news
Progress Energy wants additional Asian partners for BC LNG

Malaysian energy giant Petronas is seeking more Asian partners to help develop its liquefied natural gas project in British Columbia, with as much as half its stake up for grabs. The company, which acquired Progress Energy Resources Corp. in December ...

Progress Energy to shut down coal power plant in Goldsboro

Progress Energy's planned shutdown Saturday of its aging H.F. Lee power plant near Goldsboro marks the beginning of a major wave of closures of coal-burning plants dating back to 1949. Much of the electric utility's coal-derived power, destined for the ...

Nexen, Progress Energy Sales Approved, Canada Draws a Line in the Sands

After markets closed on Friday, Canadian Prime Minister Stephen Harper announced that the government had approved both the $15.1 billion sale of Nexen Inc. (NYSE: NXY) to China's Cnooc Ltd. (NYSE: CEO) and the $5 billion sale of Progress Energy ...

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