Read the reviews below to see the experience other people have had when dealing with customer service from Memorex.
i bought a 10 pk of CDRs. 2 of the discs didnt work. I mainly just wanted to say so and that i was disappointed with the experience. When i got a rep the site she didn't seem have a clue what i was talking about.
Then i got a pop up telling me if wanted an answer that for 1$ id get one !? What is that ? Now i am mad. wasn't really with the bad discs but this really got me.
How on earth do you get tapes to play out of the Memorex 9285mmo? It's an all in one with aux, phono, CD, am, FM, any maybe I'm stupid but I dont know which of those would be the tape player. Or it simply doesnt have a tape player input selector. Any help is great. I'm pretty sure memorex went out of business and their tech support line doesnt work.
I cant do much about this because I dont have a recipt, about 8 months ago I purchased a 50 pack of memorex dvd's so that I could burn backups onto them, it turns out now, that I find that the second half of this pack of 50 has a single song on every last one of these dvd's. (Brother Darrell Glory To God 2 Look for me), and in some cases over 20 copies of the same song on the dvd. Im not an anti-god person, but this isnt my kind of music, I know that there is nothing I can do about it now, but just letting it go out there. Brian.
I love your slim dvd cases. they are made very well and a good quality. The only problem I have had is they are wrapped too tight which makes the 3 outside cases on each side bend and I find that is a problem they do not make a nice case when put with others. I is a real shame for them to be bent because of being wrapped too tight. The quality is better than some others I have tried. It would be even better if 4 to 6 of them were not bent. I there a way to wrape them without bending them? I took back to last package I bought and the other ones they had were wrapped tight and bent also too bad. They get messed up at the factory.
On 9-7-16 I contacted the Memorex Technical Support staff with a problem inn my Memorex DVD Player. The technician provided information - to the best of his ability. However, I was not satisfied and I requested to speak with a Supervisor. I next worked with Todd - who was extremely helpful. Not only was his customer service demeanor excellent, he was also very helpful in assisting me in solving the initial problem (with my BlueRay DVD Player). What I appreciated the most about Todd's approach was that he was an excellent listener, answered my questions while educating me to several important aspects of Memorex products.
Initially I intended to leave a complaint about my interaction with the technician - instead I am leaving this message as an accolade of the service provided by Todd.
Best Regards,
Mary Fuller-Fougerousse
It's extremely obvious that Memorex doesn't care about their customer. They have such an inferior product and they flat out refuse to acknowledge it. They give their customers such a run around, till the customer just says, "the hell with it, I'm not fighting them anymore, I'll just eat the loss." Good riddance Memorex.
WOW...I just spent 20 minutes of my life arguing with two representatives and begging to sent them their faulty product back. 1 CDR actually worked out of a package of 50! They wanted me to send them my computer information to "test" against the compatibility of their product. The last supervisor I spoke to wanted me to did out older CDR's of memorex that worked so that they could compare them to this package? Needless to say I WILL NOT ever buy this product again and may even file a complaint with the better business bureau. The stupervisor that tried blowing smoke to me was named Juan and his employee
I have always liked Memorex products because of their quality. A few weeks ago this changed. I purchased a spindle of DVD-R blank media, consisting of 100 DVD's. The 1st one I used, failed. The next failed. The 3rd one worked. After that, 1 out of 5 worked. I stopped using them and contacted support. That was worse than dealing with the bad DVD's. They wanted me to try different software, different computers, etc. I tried 2 other computers and other software. None of the tries liked the bad DVD's. All other brands, Maxell, Staples brand, etc. work just fine. I got tired of the run around with tech support, and conceded that I lost the money i paid for the DVD's. Fortunately, it was only $30.00 and not $300.00. It's still a lot of money, but Memorex obviously doesn't care. What I've learned, never, ever buy another Memorex product.
hello my name is Gwendolyn Morris my telephone number is . I have been a memorex customer for 30 years my hobby is music so I like the best sound which is why I love memorex CD-R regular colors or if my money is low I go to family dollar and get the pack that has 25 in the box. I normally catch them on sale at Walmart what target hundred CD pack. in 2014 I bought a pack of cool colors 25 in a pack they would not play I took them back to Family Dollar and got another pack they worked. last week around July 20th 2015 I went and bought a pack of CDR cool colors CD I took them out the pack yesterday they will not work none of them I can record but they will not play on my computer Obama call on my CD player in my house I don't have my receipts Family Dollar told me to contact the companyI don't know what's wrong with these CDs but I've been a long long long time customer with Memorex can someone please give me a call and let me know why this keeps happening they won't play in my car nowherethank you for taking the time to read my letter
I purchased a radio/CD player ---Memorex brand-- well it sucks--I'm almost in the center of tampa florida and this thing will hardly pick up a radio station. I had a friend open it up to put an external antenna on it,, well it seems that ALL the components are from the 1960's that's BS this is the second time this has happened with a memerox product. I can tell you it will not happen again myself and my family will NEVER buy another memerox product.
For the past 5 years, I have use the memorex CD's, 30 pack. I purchase your brand because of it's quality. For the past year Memorex has been slipping. The quality is still good when you do get a good cd out of a 30 pack. In the past I would get about 5 bad CDs out of a 30 pack. The 30 pack of CD's I purchased from Best buy, 2 weeks had 14 defected CD's in it't package. 14 out of 30 is not good. I've never returned the product, because of it's overall quality. I'm simply say, either step up your game, or you'll loose me as a customer. And I will encourage everyone I meet and know not to purchase your product. And hav ethe pass the word as to why. Too many defects. In advance, thanks for viewing my concern. And lets get back on track
The product I purchased (a boombox with AM/FM band, CD capability, and options for battery operation OR power through AC current. It also has a clock feature. Because of the clock feature, it is impossible to turn the machine completely off...which means that it draws down on the batteries very VERY rapidly. I am certain the product directions did not disclose this. I've thrown the box away, so I am unsure about this statement, but I'm not even sure it disclosed there was a clock at all. This should be considered a CUSTOMER COMPLAINT, as opposed to any request for directions for use. I've not requested to return the product. However, if that is an option, I was not informed of it. I will check "Not even Close---Worst" until any resolution presents itself
How is it that you contact the customer help number and noone answers. I purchase a 8gb hard drive for press releases and my main file is 7.2 gb and its saying there is only 6.4 available when nothing else was ever put on it due to the fact of it being brand new.
