Posted by Sherry
I'm having trouble putting this together and it's very difficult to read the directions that you supply. Maybe I need someone to walk me through it.
Thank you,
Sherry
HoMedics customer service reviews
Read the reviews below to see the experience other people have had when dealing with customer service from HoMedics.
11
Jul
31
Dec
07
Jul
Posted by Reenie
I bought a handheld garment steamer a couple of months ago but hadn't had a chance to use it until today. While unpacking I lost the instruction manual. I filled the reservoir with distilled water. The two lights go on as well as a third. No heat! I tried to find this product for help but only found it for sale. I want to use this steamer.
28
Nov
Posted by JAMES
May I thank you in advance for allowing us to be able to use our HoMEDICS back massager.
We are unable to find the wall-to-massager electrical cord with which to attach to allow attachment from the wall outlet to the four-pin cylindrical adapter with an arrow per the black-on-yellow tag attached to the device.
Thank you SO MUCH!
Please contact via email.
Your help is needed and would be greatly appreciated.
Sincerely, Jim Guinn
08
Oct
14
Aug
19
Jun
Posted by Anonymous
I have an Homedics back massager which is great. Problem is I lost the AC adapter for the unit and there is no Model number anywhere to be found on the unit. I have a photo of the remote for my unit but don't know how to attach a photo to this message. I'm hoping that you can send me a replacement unit. as to how to attach a photo.
Mickie
07
Mar
01
Feb
28
Jan
Posted by Anonymous
I bought your Percussion Pro Elite Dual Node Massager for my husband for this past Christmas.
My son was just using it on my husbands back. After about 2 minutes, the massager made a pop noise and sparks went flying onto my husbands shirt, which was smoking and turned my sons pinky black!!!
Obviously this shouldnt happen, no less a month after getting it. The wire is now a mess and its black where it connects to the massager.
TO say im upset is a MAJOR understatement !!! NEVER again will I buy a product that has your name on it. Im just thankful no one got seriously hurt.
23
Jan
Posted by Anonymous
A message was sent some time ago regarding our Homemedic massager model #IR610. The cord has a small break whereby the wires are exposed and appear to be broke. Asked in our prior message if there was a defect in this item or if it can be fixed. My husband depends on this unit for relief from progressive degenerative disc condition and would like to have a response before purchasing a new one....this one is our preference and do not know if still available. A response would be appreciated. :)
16
Jan
Posted by spoythress
This is the WORST company I have ever dealt with. Made a Christmas order on December 9. Visa was charged immediately. Never received items. Despite MANY calls and emails, have never received a response. Have waited on the phone as long as 45 minutes, only to hear a recording say, 'We're closed. Call back." The whole thing is inexcusable.
I have begun my mission to contact every company I can think of, to try and keep others from having to go through what I have. (Including the company that highly recommended these items.)
16
Jan
03
Jan
12
Dec
05
Oct
Posted by Anonymous
I have 2 mch200hc units, and enjoy it very much. But I have a small problem, each unit's covering material (from the rollers) are pulling away form the sides and exposing the roller units. How can this material be repaired and would I have go get it
repaired by a seamstress. There both it great shape and I really enjoy them, but I feel that it might be a safgety factor...Please help
Ron HILL
02
Jun
Posted by Anonymous
sent you a blood pressure machine to be update in April it was returned as address in you book was no longer good. Called 800 number but never responed sorry we are busy...3 times on line for better than 10 mins and phone goes dead...ok just forward address to get my blood pressure machine BPA 450WGN CALIBERATED along with cost. Bought at walgreeens
21
Apr
Posted by Anonymous
I bought a massager model BKP-110H-THP @ abouut 7:30 today;your web site is offering 15% discount called APRIL IS STRESS AWARENESS Month,the site states the offer is for a purchese of a massager ,which I did.There is NO area shown to place the supplied promo code "STRESSFREE" in the area for completing purchase.Needless to say I did NOT receive my 15% discount.
13
Apr
Posted by Anonymous
I can't spend any more time waiting for a simple answer.
I want to send my HOMEDICS Blood Pressure monitor (BPA-250-WGN) back for recalibrationrtux
LIKE THE INSTRUCTION MANUAL says.
Can't reach anyone for info.
If anyone gets this message I can be reached on my E-mail address.
HOLD EVEYTHING. JUST GOT A REPRESENTATIVE WHO GAVE ME THE INSTRUCTIONS,
THANKS FOR THE INFO
2
Tony
25
Mar
Posted by Anonymous
Greetings
I live in Dubai and I bought a homedics humidifier from a local pharmacy ,after 3 months of using it stopped giving vapor and started to leak water from the tanks to the floor, took it back to the pharmacy for warranty , been sent to the supplier and replied after 2 weeks that they will replace it with a new one (fair enough),kept telling me give us 2 or 3 days and will get you the new one , till lately I've been informed that I will not get a new one and I have to use it as it is and that its working with a one tanker instead of 2.
I am really shocked and disappointed by this answer and this supplier of yours in Dubai.
i hope you can help me with this issue and tried to find an email on your main website but couldn't find any, instead i found this support on the web and hope its fine to complain here.
regards
21
Mar
Posted by Anonymous
Ordered replacement bulbs and bulb covers for my outdoor fountain. The order arrived with no bulbs and short on the bulb covers. Made numerous attempts to contact customer service concerning order. I would just sit on hold indefinitely. Won't be doing business with this company again.
09
Mar
Posted by NanaSue8
I did have to be patient and hold for a customer service person but I only had to wait about 15 minutes. I was looking for a replacement water reservoir for a cold mist humidifier. My husband drop the water reservoir and it broke. Customer service took my name and address and said they would send us a replacement at no charge! It may take 2-4 weeks but I am pleased after reading all the bad reviews. If I don't get it then I will write again with a different review but for now I am quite satisfied.
03
Mar
Posted by Anonymous
I tried for several hours to reach someone in customer service, and finally gave up. I bought a back massager QRM 400H 2907 a few years ago, and about a year ago tried it and it just didn't work. So I bought a cheap massage cushion for about 25 bucks. It was worth about 25 cents. So I returned it and got credit; then I bought a dual cushion shiatsu MCS 370H. It's Ok. I called to tell a representative that I didn't want to throw away the QRM 400H, but would be willing to send it back at my expense, so maybe HoMedics could fix it and someone could use it.
Unfortunately nobody will answer the telephone. After a few hours of listening to the most boring music on earth, I gave up and Homedics is now on my list as a rotten company regarding customer service. I'll just throw the massager away.
25
