Posted by Anonymous
dashlane is a SCAM!!!
Dashlane customer service reviews
Read the reviews below to see the experience other people have had when dealing with customer service from Dashlane.
06
Jan
03
Aug
Posted by Veesha
I have been chatting and emailed two weeks about my issue a get a bot transfers me to a Paying service I will not pay for the lossed of all passwords on my phone that dashlane lossed and an email from Frankie staying that they were restored to where NOT On my phone where it was requested
10
Jan
01
Aug
01
Mar
15
Jan
Posted by Steven
Dashlane claims it is the only password you will ever need to remember and that Premium customers get responsive service. Not true. My iphone's screen became unreadable and not repairable because I am abroad. I tried to access Dashlane from another computer, but it would not allow access without verification through my email -- which was also unaccessible because I was storing its password on Dashlane. The company has no phone support. I have been writing them for days about the problem and getting responses from their "support" personnel that are totally unresponsive to the problem. It is literally like they are brain dead. I appears that I am going to have to travel a thousand miles to get the phone fixed in order to solve the problem and, if I had lost the phone, I would be totally out of luck in obtaining my passwords. This program is horrific! This is a totally terrible company.
15
Dec
23
Nov
Posted by geoffmalrae
I cannot make an assessment of Customer Service/Support as I have never been able to contact them but it appears to be non exsistant. If there is anyone out there I have a query.The "change password" Button seems to be inoperative. Please advise the method of changing password to a password selected by Dash lane. Reply to my email address please. Geoffrey Earlam
18
May
18
Nov
06
Nov
Posted by Anonymous
Ok I know security is an issue and I appreciate it. My name is Raffaele Circelli and I'm a paid Dashlane customer. I recently had to change my emai. My email is and a contact My current email Please send a security code to my current email address. Thank you for your time and consideration.
Sincerely,
Raffaele Circelli
13
Sep
Posted by None
Dashlane has not phone support available. Only e-mail support. I have been waiting 3 days for Dashlane to answer my last request. They have ignored my requests. I have just the free version. I am still thinking of filing a complaint because they have just not answered my e-mails for support. I was thinking of getting the paid premium service, but if they are going to have the attitude to ignore my free help requests, I would not trust them for the paid service.
