Read the reviews below to see the experience other people have had when dealing with customer service from Creative Labs.
I just received my new Pebble. I have one issue, it continues to make it own sounds anytime it feels like it? I play it's own sounds even if I have a song playing, cute though it is, how do I stop this autoplay? You basically have NO TECH SUPPORT EITHER BY PHONE OR EMAIL? WHAT A CRAPPY COMPANY!! Thanks Phil
I have been trying for days to get the status of my order . It was paid for and I received an email saying it was shipped weeks ago. There is no way to get a person on the phone at customer service. I'm very upset because I needed this item very badly. This is no wYto ru.n a business if I don't a response within the next day,I will be contacting BBB.
I have purchased Creative Head phones in the month of may 2013. Now its mic is not functioning properly. I contacted the dealer and he told me to contact Creative customer care center directly. I searched for the same through net and found one located in malleshwaram, Bangalore. I tried to call the number given in the web site, its not in use. The details are "Vishan , 45/1, 4th cross
" Kindly do contact me as soon as possible so that I can get my Head phone repaired or replaced. I also suggest you to kindly update the customer care contact no in the web site.
Regards,
C.R.Venkatesh
My contact No. is as follows:
+91 9035999583, or +91 9845263856
I bought this creative wireless reciver last week, received it today. Tried to attach it to my TV flat screen,smart TV, with no luck. What do I do to connect to tv? The diragram does not show how to connect to TV. Please help.
This is the third request.
Thanks,
BOB GIZZIE
great customer service for an mp3 player that we thought was broken and was beyond repair. Expected to be told "too bad", but instead was happily surprised to be walked through steps to fix it, and explanation of the problem and avoiding it in the future. Polite, patient and quickly understood my problem without even knowing a model # or anything of device. Weird evening hours, but it worked for my schedule.
I have been trying for hours to get customer service. When I started I was a loyal Creative Zen customer. I have purchased 6 mp3 players from this company for family members and myself, as well as speakers, headphones, and so on. I will NEVER spend another dime on a product from this company. I cannot get any help, have been led in circles by the site, told I would be connected to email, and sent back to home instead. We aren't stupid. Eventually we figure out we are being lied to, and I now hate this company for treating me so poorly and valuing my business so little. You have achieved your objective of having to not having to talk to me. You have also lost a loyal customer, and I will let my family and friends know to avoid doing business with you. I have already posted online reviews. Nice job. Ironically, I wanted too know if I should buy a battery, or should buy another mp3 player. Now I know I should- from someone else.
The line just hangs up. Using their website to resolve an issue with a sound card I have has proved to be unsuccessful. The card failed within the warranty period and it looks like I have lost $150. I will no longer purchase products from Creative Labs since they do not honor their warranties!
If anyone needs technical support from creative labs, I will save you a heap of time. All you need do is read the below statements. This is all you will get if you are "lucky" enough to speak to a human.
1. Thank you for being on hold.
2. What problem are you facing?
3. Please may I put you on hold for only 2 minutes while I check my resources?
4. Thank you for your patience while being on hold.
5. Go back to step 3 at least 4 or 5 times.
After a substantial amount of time wasted talking to your technical person, you will be given a tollfree 800 number so you can reach the TOP tier of customer support. When you call them they WILL identify your problem and promise to fix it and even give a demonstration of how they fixed it!! THEN!!! They advise you that there is a one time $169.00 charge for their free service!!!!!!!!!!!!! GIVE ME A BREAK. I could not hang up the phone quick enough.
For me it is very difficult to accept that there is a company out there that is intelligent enough to produce a quality product, but DUMB enough not to realize that reasonaable customer support is NOT an option! It is a basic requirement. And to be deceptive with the $169. dollar charge was beyone belief. The beginning of the end for creative??? You betcha!
Creative Labs has reduced their phone support hours of operation to 20 hours a week. If you call 'Customer Support Services' 405-742-6622 (I got this number off documentation that used to come in the package with your product purchase). The hours of operation claim to be
Sunday - Thursday 8:00 PM - 12:00 AM. central standard time (also know as TV PRIME TIME and the least likely time Americans will actually call). Maybe they should add a laugh track from as sitcom as the music they play while you are on hold as well!
Customer service SUCKS! I wanted to purchase a new power cord for my headset because the old one got damaged. I wasted 2 hours trying to purchase a power cord to use my product.
I will never buy another product from Creative Labs and recommend that you don't do business with this company!!! Absolutely terrible!!
I have no problem with the T40 speakers I have bought, but want to buy a X30 Docking accessory for my I-phone. No dealers selling the speakers hold this accessory and try contacting them by phone - impossible. As per another comment - why bother if you won't provide basic customer service by phone
Creative - your service SUCKS.
I agree with all the comments. I have tried to call after work, and they only work from 9-5 like the rest of us!! You would think they would have better times for people to call after they're off work. They're are plenty of people out here who need jobs that they could employ, so customer service shouldn't be THIS BAD!!! I'll try to call again tomorrow, if not, I'm gonna go to a best buy, or somewhere to see if I can get some help!
Customer service is very poor. Telephone numbers either don't work or there is a silly recording directing customers to the web.... The website errors out and simple solutions to wireless speaker technology can't be found.... Bravo Creative.... Your technology may be good but if you're unable to provide simple support.. why bother.
